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Re: Every time I start my computer the Mcafee "main" window opens

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Ok, thanks, I reinstalled and it changed to R6.

Reliable Contributor Peacekeeper
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Message 102 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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That is the fast way to get it. All fixed now I assume

steve7
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Message 103 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Interface did not open when I booted up today, so the update worked.

Re: Every time I start my computer the Mcafee "main" window opens

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Apparently I have received the announced update as the pop-up is no longer happening as of today (11th January). That's the good news.

The bad news is that whilst now I can open the Security Center as before I can't do anything else with it. That's why I can't check whether I've actually installed an update or not.

The message I get is:

"We can't load this info right now. Refresh the screen and we'll try again" .

Reboot or refreshing makes no difference, I get a screen with some grey panels blinking and then the message reappears. I can click on the headers at the top, the screen goes to right page, but the message stays and I can't click on anything else (like the About button).

Whilst this is much less irritating than before, it's still not OK and I'm not sure I'm actually protected.

Help!

Reliable Contributor Peacekeeper
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Message 105 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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That sounds as if you have a corrupted update Really i would not waste time but uninstall reinstall from your account it should take only 15 mins or less.

Uninstall via windows Programs and features reboot then run  MCPR

Download the MCPR tool

Reboot and follow the preparation steps for an install.

Mcafee install preparation steps

Install from your account

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steve7
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Message 106 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Klaus, I had the same problem last year and uninstall and reinstall worked.  If you're unsure about uninstalling and reinstalling, you can always call tech support and have them do it.  I've had them do it a few times.

Reliable Contributor Peacekeeper
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Message 107 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Good suggestion thanks Steve

Re: Every time I start my computer the Mcafee "main" window opens

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Thanks Peacekeeper and Steve.

I've done the reinstall, have the latest Version 16.0R7 and everything is now working as it should.

Appreciate the fast response and would like to repeat my earlier complements on good customer support.

Re: Every time I start my computer the Mcafee "main" window opens

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It appears that the 16.0 R7 has resolved the login in splash.
But to my frustration it now has started to scream at me whever it has executed any scan for virus or software updates. I've disabled every notification setting I've been able to find but no postive result. So I guess the marketing people are still runing the show

Reliable Contributor Peacekeeper
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Message 110 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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By scream please elaborate with pics so I can pass on.