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hooverbahz
Level 7

Error reinstalling after uninstallation.

I have read through numerous lengthy discussions and instructions so I am very frustrated right now. :'(

I have uninstalled McAfee because I wanted to change my firewall settings so I can use a program to file for my tax return.

I found the post below and followed the advices accordingly.

Link 1

https://community.mcafee.com/message/153716#153716

Then I followed this next guide to uninstall and reinstall McAfee.

Link 2

http://service.mcafee.com/faqdocument.aspx?id=TS100507&lang=en_US&prior_tid=16&AnswerID=16777216&tur...

Then I downloaded the DMSetup to reinstall my McAfee software from the link below.

Link 3

http://home.mcafee.com/Downloads/ProductDownload.aspx?appaffid=648-21&productkey=86C65E4D-35EB-4C07-...

When I ran DMSetup, they asked for my account and password. When I got in, it let me choose between "Complete(Recommended)" and "Custom". I chose "Complete(Recommended)". When I pressed the "Next" button to proceed it posted...

Error

An unexpected error has occured. The login process has experienced and unexpected server access error. Please try again.

What do I do? Can anyone please help me. I am so frustrated right now and I am considering switching to a new antivirus software if I can't resolved this problem. >_<

I feel so insecure and unprotected right now. I don't want my new laptop infected. =(

Please help. I would really appreciate it. Thanks. ^_^

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1 Reply
Deepu_S
Level 10

Re: Error reinstalling after uninstallation.

Hi hooverbahz ,

     Not to worry, we could sort this issue ASAP.

     Please provide the basic system information like:

  1. Operating System that you are using.
  2. Default Internet Browser  (Firefox, Internet Explorer)
  3. Type of Internet Connection(Dial up, DSL, Wireless, FIOS)
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