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Error message 0x800ccc0e

I have a dell laptop with windows vista and winwows mail. Everything was fine until earlier this week when I could no longer send emails. I can still receive fine.

I get this error message:

'The connection to the server has failed. Subject 'test' , account, Protocol SMTP Port 25 secure (SSL),No, socker error 10060, Error number 0x800CCC0E

I have checked and all email settings - fine

I have run Mcafee virtual technician - fine

I have tried sending emails via my blackerry - fine so the server works ok

I have tried the email provider help service and checked everything there end - fine They say its a firewall issue.

I cant get access to Mcafee online help chat as the 'representative chat' doesn't seem to work. Can anyone help? I am getting desperate!

The only other issue which may or may not be relevant is that I live in the UK but have just arrived in Canada for a few weeks. This issue has started since I arrived.

Ideas?

Thanks

Gary

1 Reply
Hayton
Level 18
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Re: Error message 0x800ccc0e

Try changing the port from 25 to 587, and check the box for Authentication Required.

There are discussions in many places about this problem; some advice runs along the lines of "switch off all your AV protection and disable the firewall", but that's not a good idea. The real problem seems to be that Windows Mail does not work well with non-Microsoft AV solutions  :-)

If changing the port doesn't work, then this may be a problem with your ISP - someone in the Technet forums thread below reported a problem specific to Canada. Read through the thread, there's some useful advice in there.

http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/9a0bb249-8dfc-4c25-b303-e9bb999e...

There is a list of Windows Mail error codes at http://support.microsoft.com/kb/942495.