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Error Message (0xc000009a)

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Please could someone help me?  I keep experiencing an error message (0xc000009a) when I try to open McAfee Total Protection.  I have tried running the virtual technician and it says it cannot find any McAfee products!  Please help someone as I have little knowledge of PCs and don't know what to do next or even if I am protected.

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exbrit
Level 21
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Message 2 of 10

Re: Error Message (0xc000009a)

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If MVT can't help then try the long method.

Uninstall McAfee from Control Panel > Programs > Uninstall a Program (In XP Add or Remove Programs)

Run the MCPR cleanup tool (see Useful Links at the top of this page)

Reboot and reinstall from your online account.

9 Replies
exbrit
Level 21
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Message 2 of 10

Re: Error Message (0xc000009a)

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If MVT can't help then try the long method.

Uninstall McAfee from Control Panel > Programs > Uninstall a Program (In XP Add or Remove Programs)

Run the MCPR cleanup tool (see Useful Links at the top of this page)

Reboot and reinstall from your online account.

Re: Error Message (0xc000009a)

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Thank you, I have uninstalled and reinstalled and everything seems fine.  Thanks for your help

exbrit
Level 21
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Message 4 of 10

Re: Error Message (0xc000009a)

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Oh good.  Glad it's fixed.   ;-)

ianc99
Level 7
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Message 5 of 10

Re: Error Message (0xc000009a)

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Hi,

I have a number of machines that will be a pain to update manually, will the automated update process pickup a new  fixed version of McAgent in the next few days?

Many thanks

Ian

exbrit
Level 21
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Message 6 of 10

Re: Error Message (0xc000009a)

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It should but are you using the home product or Enterprise?  I can't speak for that version I'm afraid.

ianc99
Level 7
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Message 7 of 10

Re: Error Message (0xc000009a)

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Thanks - Home product: Internet Security

exbrit
Level 21
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Message 8 of 10

Re: Error Message (0xc000009a)

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Would it be too much trouble to run the MVT on those machines?

http://mvt.mcafee.com/

ianc99
Level 7
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Message 9 of 10

Re: Error Message (0xc000009a)

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I did try that one one machine last night, it didn't find any problems. I was rather hoping that either the automatic updates would fix this (there is Mcagent process running on the PC) or Mcafee would release a fix tool for this.

Ian

exbrit
Level 21
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Message 10 of 10

Re: Error Message (0xc000009a)

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Call support then but MVT is the tool, for the home products anyway.