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Michael
Level 7

Error Downloading McAfee

About a week ago I received a message from my McAfee icon at the bottom right that I'm no longer protected and I should reinstall McAfee. So I come the the AT&T site to download. After, "Status: Gathering Download Information," I recieved a message saying, "We're having trouble installing your McAfee software (Download Error: 12029). Here are some things you can do to fix this: *Try downloading the files again."

So I try downloading again and I get the same error recommending me to 'try download again'. So I figured maybe because I already have McAfee installed, that may be causing the problem. So I uninstall McAfee and then try the download again. I receive the same download error. Is this a joke?

So as of the moment, I have no virus protection. Can anyone please help me with this?

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2 Replies
Michael
Level 7

Re: Error Downloading McAfee

Dinz, I need a reply!

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Peacekeeper
Level 20

Re: Error Downloading McAfee

and you get that idea how?

That error is common enough and a search of the forum will give several thoughts

1st ensure you have no remnants of other antivirus products uninstall them via their removal tools then run the MCPR mcafee removal tool linked to in the useful link tab at top of the page.

reboot then try downloading this file and running it.

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Try the install again

If not other thoughts posted elsewhere

Enable Windows Firewall to afford you some protection while this is going on. Error 12029 is a network error - meaning it's your connection acting up - check with your ISP if they have any ideas.

Meanwhile try the following:

Go to the browser Tools and delete all your cookies and temporary internet files.

Go to Start/Run and enter %temp% click Enter - delete all the files that will go, some may refuse.
Do the same entering plain old "temp" minus the "" of course.

If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
You will have to-enable all the browser add-ons.

If Internet Explorer 6 - go to Tools/Internet Options..
General tab: clear cookies, history and temporary files
Security tab: set all zones to default
Content tab: disable Content Advisor
Advanced tab: set to default. OK and exit.

(If you are running IE6 you should immediately upgrade to IE7).

Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html

If all that fails to help then try this tool:

run IEREGFIX - http://download.mcafee.com/products/...s/IERegFix.bat
and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip


There's a thread here about error 12029: http://community.mcafee.com/showthread.php?t=228495&highlight=12029
& here's what another user suggested...

Under my browser tools/options/advanced/settings I reset it to "no proxy" right away as a part of the clean up but I missed the one under the control panel. I fought off and on for weeks until this morning I was digging around and found the other place I needed to correct:
Under control panel/internet options/connections/lan settings I unchecked proxy server.


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