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Elaborate Scam

As result of following mcafee lost a customer. Posted for info it’s about a scam I think folk should be aware of

A relative bought a new laptop last week with a McAfee anti virus subscription. He asked me to help set up his latop and install McAfee.

 The McAfee package gave a Web site to visit to key in an activation code.


Code entered but it results in same screen. coming back.

No message to say code incorrect which should have been an “uh oh” to me but there is a chat window so I seek help.



They ask for phone number and lady phones to get access to laptop. As it’s brand new with no data on it and although my uh oh becomes hmm. I give access.

 That fails so she says she will phone back.

 Two mins later a guy phones back ostensibly from McAfee to take over. I do ask why lady didn’t return call but he starts to show me on laptop screen what the problem is taking me into a Windows services window that shows lots of services stopped. He then highlights two progs he says are trojans that will give hackers access. I’m thinking HMMM as Norton came pre installed on 30 day trial so how did they get there on a new machine.



He then explains they exist on the network as in not on laptop but added as soon as it linked to home network ( BT). So I ask why are they not guarding their network. He says they cannot but his company (that he had directed me to in order to see what was on the system ) could fix.



HMMM now on red alert when he posts up a cost of over £200!. On being told yer joking he pulls it down to the McAfee subscription price and changes screen to one where card details and amount get input.



AT this point I say I’ll check it out but if you give me an e mail I’ll get back to you to take up the offer. He hangs up.



I check for any new software added that day not recognisable and delete but advise relative to take laptop back to store to get refund on McAfee (he will stick with Norton) and explain why and check the laptop for malware. It was ok.



Store explains it is all an elaborate con when you go to activate subscription.



How elaborate is that when I was being pointed to the Windows services stopped and the trojans I was not looking into my laptop but a mock screen! Talk about deception! Could have been Regan I was talking to.



I don’t know how I was taken to scam site. in first place.


Pretty sure I typed in correct URL from McAfee package but once there it was all an incredibly elaborate hoax to get card details.



So message is if anyone asks for access to your PC make absolutely certain who you are talking to before giving them anything to enable them to contact you.



Ask for their number and before phoning back check the number or Google for scams involving the product that necessitated contacting them.



If you get a wee “uh oh” at all heed it. We lost nothing but a couple of hours but it could have been a lot worse.

6 Replies
Level 7
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Message 2 of 7

Re: Elaborate Scam

Smae thing happened to me and they infected my machine,,I had to reinstall windows


Level 8
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Message 3 of 7

Re: Elaborate Scam

I had similar problem with fake
Mcafee website. I was trying to install Mcafee and used search engine to find the Mcafee activate website and clicked  what I thought was the correct link. I was asked to enter activation code then informed code was accepted but could not be installed as it was being blocked, and given phone number to ring for help. When I rang I was told they could look for what was blocking it and a link was sent in a chat pop up which I clicked. (Fastsupportgotoassist) I was then told my pc was infected with a hacking software called Asprox Bosnet and showed the system screen which said the processor was infected and a Wikipedia screen which said this could only be removed by a network firewall lock . He said they could remove it for me if I purchased this. I still did not suspect anything as thought I was speaking to McAfee security technician but thought it was expensive so said I d leave it until the next day as I wanted to check the prices. After speaking to my son I found out the site was fake. Have since installed it correctly and uninstalled the gotoassist software they installed and all seems fine!
Sent from my iPhone

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Message 4 of 7

Re: Elaborate Scam

I had this happen to me yesterday. I put my activation code in and it said error. I saw a chat box and asked for help. They asked me for email and phone, thinking it’s legit I gave it to them. They called me back and asked to access my computer. Being mcafee, it’s safe right? So I allowed it. They ran a security scan and then said mcafee can not be installed because of that asprox bot thing that’s stopping it from happening (showed me Wikipedia too) Anyway luckily hubby walked in and said she’s talking a bunch of bs (Call was on loud speaker). Anyway he took the phone and said mcafee is installed on our main computer so I find it hard to believe what your saying is true. She was asking for 20 pounds to remove the bot. So hubby told her to stick it. I ended the session and he hung up. She did get quite pissy. Anyway instead of using bing I used google and I managed to get the real mcafee and installed it. Now I’m going through a panic and checking my bank accounts and email accounts for anything dodgy. Im hoping now I’ve actually got mcafee it will stop whatever they are doing. Mcafee need to advertise about their copy scammers! I had no idea there was a bunch of fake Mcafee. 

Re: Elaborate Scam

Hi There, the same thing happened to me recently, allowing them to take control of the laptop to show me the problem, hung up before any payment details were exchanged but was wondering as this happened to you a while ago if there’s been any fallout at all? Such as with email or bank?

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Message 6 of 7

Re: Elaborate Scam

Hi, No , luckily no fallout from it but I uninstalled the gotoassist software they installed and didn’t give any bank details . 
I probably should have reported it to the City of London Antifraud unit but it’s a bit late to do it now. If yours has only just happened it may be worth reporting it as they may be able to trace something

Re: Elaborate Scam

Ok great thanks. I didn’t give any bank details either, was just concerned they were accessing other things such as email while supposedly ‘showing me the problem’. Ended up getting a new laptop in an exchange, was just more concerned about if they had accessed my email at all. Thanks 

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