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tiger1969
Level 7

Download error 12152 - Please help!

Hello,

I have a McAfee Internet Security subscription which is already installed on my desktop and a laptop. Now I am trying to install on a new 2nd laptop but without success.

The laptop is a Toshiba Satellite AMD A6 running Win 7 Home Premium 64-bit SP1 with all updates installed.

I keep getting the message "Unable to Continue Installation - We're having trouble completing your McAfee software installation because of this error: 12152..."

This happens after logging on to the site and starting to download the Software. Soon after the "Gathering Download Information" screen appears the error shows up. It is at the same point every time (the progress bar is at the very beginning).

Had the same error message with the two other installations but was able to solve the problem.

I have already done/tried the following:

  • Turned off Windows Firewall and Windows Defender.
  • Disabled toolbars and pop-up blockers.
  • Deleted pre-installed Norton software using uninstall in Windows and also the Norton Software Removal tool. Shouldn't be other conflicting software since it's a brand new laptop and there isn't much on it.

  • Running the MCPR program, rebooted, run the MCPreInstall and rebooted again before downlaoding. I do this every time I try to downlaod.
  • Installing in safe mode with networking.
  • Using Firefox instead of IE.
  • Running CCleaner.
  • Checking for solutions on the web and this forum.
  • Trying again the next day (it has been four days now).

I get the same error log files every time. See below. Doesn't tell me anything but maybe someone else can make someting out of it?

23-10-2012 20-05-20.png

23-10-2012 20-09-02.png

Hope someone has an idea of what is causing the problem. Thanks in advance!

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20 Replies
exbrit
Level 21

Re: Download error 12152 - Please help!

12152 indicates a network error, the connection was somehow dropped in mid-stream.  If it persists please contact Technical Support, it's free and available by phone or online chat.  See the link under Useful Links at the top of this page.   If you are using a wireless link try a wired one, at least just for this download.   There is no need to turn off anything, disable toolbars or turn off popup blockers.

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tiger1969
Level 7

Re: Download error 12152 - Please help!

Thanks Ex_Brit for posting! Tried connecting by wire (high speed). The exact same thing happened. My thinking is that it can't be the connection since I have tried at least 20 times over several days with the error occuring at the exact same point.

I will see if I get any solution here during the next few days. If not I'll contact Tech Support - or get another software.

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exbrit
Level 21

Re: Download error 12152 - Please help!

Does your ISP ration bandwidth?   I'm wondering if they are 'squeezing' it?

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tiger1969
Level 7

Re: Download error 12152 - Please help!

I ran a speed test and it showed a download speed of above 29 Mbps. The test normally gives a number around this. I have a fibre optical connection and speed is generally not a problem. Since the download fails at the exact same point/file every time, don't you agree that it probably isn't the connection? Does the log info mean anything to you? Thanks!

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Peacekeeper
Level 20

Re: Download error 12152 - Please help!

Did the toshiba ever have another AV installed on it say a trial of Norton?

Another thought is delete all internet and windows temp files before downloading.

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tiger1969
Level 7

Re: Download error 12152 - Please help!

Yes, as described it had a trial of Norton installed. I removed it though. This was the first thing I did. I have learned something from the two other installations of McAfee I have Also ran the Norton Software Removal Tool. Checked in Task Manager to make sure there was nothing linked to Norton or Symantec. Also tried deleting all temp files manually and with Ccleaner.

Was hoping the log file would give someone an idea...

Well, anyway, thanks for your thoughts! 

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exbrit
Level 21

Re: Download error 12152 - Please help!

This is a long shot.  Power settings may have changed, how is anyone's guess.  Go into Control Panel > System and Maintenance > Power Options then check the Advanced options for the plan you are on and make sure nothing turns off at a certain time.

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exbrit
Level 21

Re: Download error 12152 - Please help!

By the way the only people who can analyse log files and directly troubleshoot are the Technical Support people.   It's free by phone or online chat and linked under Useful Links at the toip of this page.

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karthiks
Level 12

Re: Download error 12152 - Please help!

Hi,

How did you purchased the McAfee ? Is it a free trail from any company or you purchased from McAfee directly. Thanks,

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