cancel
Showing results for 
Search instead for 
Did you mean: 
snakeyez542
Level 7

Download Cannot Continue

Jump to solution

I had downloaded this software from cox cable.  It worked and installed fine, but then a message appeared and said error.  So I unstalled it, now it wont let me reinstall it.  That message about Download cannot continue occurs.  Please help

Tags (2)
0 Kudos
1 Solution

Accepted Solutions
Manoj_AR
Level 10

Re: Download Cannot Continue

Jump to solution

Hi Try to un-install and  re-install the McAfee product.

  1. Download the removal tool from:
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe 
  2. Click Save and save the file to a folder on your computer.
  3. Navigate to the folder where the file was saved.
  4. Make sure all McAfee windows are closed.
  5. Double-click MCPR.exe to run the removal tool.
    Note: Windows Vista users must right-click MCPR.exe and select Run as Administrator.  
  6. Restart your computer after receiving the message Clean Up Successful.

Try to re-install the McAfee product, let me know the status.

0 Kudos
11 Replies
Dinz
Level 16

Re: Download Cannot Continue

Jump to solution

Hi,

To be more precise on this , can you provide me with the following information :

What is the operating system we use ?
Do we have any other security software in the computer ? (Also check in C:/progam files & common files)
Do you receive any anonymous pop ups in the computer ?

Regards,
Dinesh K

0 Kudos
snakeyez542
Level 7

Re: Download Cannot Continue

Jump to solution

Hello.  I use Windows Vista.  No other security software because when I installed Mcafee the first time, it told me to close/uninstall other security software so Mcafee can run correctly.  No anonymous popups occured.  Thanks

0 Kudos
Dinz
Level 16

Re: Download Cannot Continue

Jump to solution

Hi,

Please follow the below steps:

1.Check and delete if you find any other security software (remnant) in C:/program files & common files.

2. Restart the computer and start tapping F8 key, from the advanced boot options menu select safe mode with networking and press enter . (Ignore this step if you are using a wireless connection)

3. Run the Mcpreinstall tool from here and start installing again .

Do report back if you have any issues along with the exact error message you receive and a screen shot of the error.

Thanks,

Dinesh K

on 2/19/10 3:30:10 PM GMT-06:00
0 Kudos
snakeyez542
Level 7

Re: Download Cannot Continue

Jump to solution

This message occurs

0 Kudos
kmrahul1
Level 9

Re: Download Cannot Continue

Jump to solution

The 12029 error refers to a generic network problem which has  caused your download to disconnect or fail. Please disable proxy connections in your Internet Explorer and check for the issue.


Please follow the below steps to disable proxy  settings.


1.    Please  open Internet Explorer and click Tools -> Internet options.

2.    Please  click on Connections tab.

3.    Click LAN Settings and a window named LAN Settings will open.

4.    Please  uncheck all options and click on Ok.

5.    Please  close Internet Explorer window.


Now please try to install McAfee and let me know the status.

0 Kudos
snakeyez542
Level 7

Re: Download Cannot Continue

Jump to solution

I was able to download it, but not everything is working.  See attachment for details.  Even after I hit fix, still didn't work.

0 Kudos
kmrahul1
Level 9

Re: Download Cannot Continue

Jump to solution

From the screenshot I can see that a McAfee update is happening on your PC. update.jpg


Please let me know whether the icon is there or not. If not please hit the update icon on SecurityCenter and wait for the updates to finish.
Once it is completed, please reboot your PC and check the status of SecurityCenter.


Also, how much is your system RAM?


Please reply back with the staus...


Thanks in advance...

0 Kudos
snakeyez542
Level 7

Re: Download Cannot Continue

Jump to solution

Did the updates and hit the fix, restarted computer and still the same message came up.  See attachment.  I currently have 18.2G of RAM available.  Thanks for the help.  Almost there!

0 Kudos
kmrahul1
Level 9

Re: Download Cannot Continue

Jump to solution

Do you have any other Security Software installed on your computer? If so please uninstall it.


Try update once again and place mouse over the animated icon and let me know the status ( it will show as "downloading" or "installing").

Also check whether you are getting a confirmation message once the updates are installed.


Thanks in advance

0 Kudos