cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
joshlau
Level 7
Report Inappropriate Content
Message 1 of 4

Do I need to uninstall Trial McAfee LiveSafe before installing McAfee Internet Security

My question is whether it is necessary to uninstall the McAfee LiveSafe trial which is ending (preinstalled from Acer), before i subscribe to McAfee Internet Security product?

From the guide it says: "IMPORTANT: If your McAfee products were pre-installed by your computer manufacturer, ensure that you activate your McAfee subscription before you uninstall them. Re-installing from a CD or download installs only your McAfee home user applications, but might not recover your paid subscription term information."

Not clear if the activate you McAfee subscription refers to the McAfee LiveSafe trial, or the McAfee Internet Security which I intend to install? Pls clarify. Thank you,

Rgds,

Josh

3 Replies

Re: Do I need to uninstall Trial McAfee LiveSafe before installing McAfee Internet Security

The rule i heard of is if the product is not the same ie antivirus when you had total protection installed you have to uninstall fully and reinstall via the cd.

As this is a preinstalled setup best you contact customer support they will know for sure.

Services and Support for Home and Office

Re: Do I need to uninstall Trial McAfee LiveSafe before installing McAfee Internet Security

Moved to General Discussion.   That uninstall mentioned is so that any online accounts are decremented accordingly. 

As it was a trial I recommend complete removal, cleanup and reinstall as per: How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft

---

Peter

Moderator

Re: Do I need to uninstall Trial McAfee LiveSafe before installing McAfee Internet Security

Marked as assumed answered as 9 months old post. Locked

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community