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awarren
Level 7

DMSetup-serial (BT netprotect Plus) Problems.

Hi i recently switched to net protect plus, go to the link to download it and it downloads, once i download it, i open it and run it pass all secuirty checks etc. it starts doing something, then ALMOST the whole screen goes white with just the top with the X still as it was... so i close it and try to attempt it again and it wont even open! it gets as far as the secuirty check and then nothing happens!!

So far ive tried to use the Mcafee preinstall the software that deletes ALL traces of mcafee and restarting but nothing seems to make any difference... PLEASE HELP.

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2 Replies
Aldrin
Level 12

Re: DMSetup-serial (BT netprotect Plus) Problems.

Hello,

Please try the following:

1. Delete all the windows and internet temporary files

2. Make sure you use the Internet Explorer as your default browser

3. Restart your computer in Safe Mode with Networking and re-try the installation

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awarren
Level 7

Re: DMSetup-serial (BT netprotect Plus) Problems.

Hi, how would I go about deleting all my temporary files? (mainly unsure of the windows ones) Ive tried to run my computer in safe mode with networking, didn't help. Neither did setting windows explorer to default.

     A little more information for you http://bt.custhelp.com/app/answers/detail/a_id/14177/c/346,510,3998 my install gets to step 7 of that guide and then it freezes and white screens.

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