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Csrss.exe trojan and calls from a company claiming to work for Microsoft

A short while ago I had a lengthy call from someone claiming to be working for Microsoft and they were responding to messages in Microsoft Cloud that my PC was infected with the Csrss.exe virus. Being cautious once I had all the information I could get I terminated the call. But I cannot find any version of a csrss file that everyone agrees shouldnt be present. Is this guy genuine? I do no t use the cloud at all so am pretty suspicous anyway, but if anyone could offer some advice I be pretty grateful. I have rerun all the virus checks and the Neuber security task manger and nothing is showing up.

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Reliable Contributor exbrit
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Message 2 of 5

Re: Csrss.exe trojan and calls from a company claiming to work for Microsoft

Absolutely not genuine.  Microsoft and their subsidiaries never call out of the blue to anyone, anywhere.   (Nor do McAfee and similar companies by the way).    Whomever it was, was a hoax caller and I hope you did not allow them into your computer or give them any personal information.   If your phone company allows Call Screening I suggest you block their number immediately.

How they got your number is another matter but never, ever post your personal data, email, phone etc. etc. publicly where bots can pick them up.

I'm not familiar with Neuber Task manager I'm afraid.

Here's a link that explains that .exe:  http://www.trickyways.com/2010/03/what-is-csrss-exe-process-in-windows-is-it-a-virus-how-to-identify...

As a precaution download and run Stinger and Malwarebytes Free (do not sign on for the trial) both linked in the last link in my signature below.

.

Message was edited by: Ex_Brit on 19/10/12 2:54:59 EDT PM
Reliable Contributor exbrit
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Re: Csrss.exe trojan and calls from a company claiming to work for Microsoft

Moved to General Discussion as a more appropriate spot.

Reliable Contributor Hayton
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Re: Csrss.exe trojan and calls from a company claiming to work for Microsoft

This is a fake PC-support scam operation, probably operating out of India. Microsoft managed to get some of them closed down very recently but others are still running. As Peter said, Microsoft will never cold-call you offering to fix a problem that has somehow miraculously been detected from afar. It's a pity you didn't get the name of the company doing this, Microsoft are now actively on the warpath against these companies.

Re: Csrss.exe trojan and calls from a company claiming to work for Microsoft

Cheers for the response, I tried to get him to tell me who he was working for but he wouldn't say, that got me pretty suspicious which is why I told him i would look into it myself.

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