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Brn
Level 7
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Message 11 of 18

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Why in the world would you stick with McAfee after something like this, I'm pretty certain this is the only thing McAfee is good for. Switch to Trend Micro or something similar.

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Update.  I got a call from McAfee support yesterday (a day after my previous post) saying they had an update.  The tech connected to my computer, made sure the update was installed, and stayed on line until I had opened QB and verified that it was running properly.

I got the feeling that McAfee was calling all the clients who had experienced this problem to ensure that it was fixed.  I think that was pretty good customer support.  They could have just sent an email.

Its always easy to bash a big company, but I think it's equally important to acknowledge when they get it right.

Thanks.

Moderator ymdfarhan
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Message 13 of 18

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Hello @pjhunter

Glad to know that the issue you faced is resolved now and thank you for the acknowledgement. Yes, it is true that we are establishing contact with all the customers who have reached support and reported this issue to ensure the version with the fix is installed and the issue is resolved.

The VirusScan version in which the issue is fixed is 21.4.145, which can be identified from About.

Regards
Farhan

cluers
Level 7
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Message 14 of 18

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Doesn't look fixed to me.  Reinstalled and updated to latest antivirus plus (build 22.0.123, updated 9/14) and still had the issue with mfetvps.exe taking up all CPU when opening Quickbooks...

cluers
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Message 15 of 18

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Doesn't look fixed to me.  Reinstalled and updated to latest antivirus plus (build 22.0.123, updated 9/14) and still had the issue with mfetvps.exe taking up all CPU when opening Quickbooks...

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Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Just released the hold on automatic updates and let Total Protection upgrade from R13 back to R14

Confirmed  the AV version is now correct

QB 2017 Pro Desktop now launches without the high CPU Problem.

 

 

Moderator GaneshR
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Message 17 of 18

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Hi @chillybrit

Glad to know that the issue you faced is resolved now and thank you for the acknowledgement..

Regards

Ganesh Raju R

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Moderator sanjay
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Message 18 of 18

Re: Critical conflict between McAfee Total Protection process MFEVTPS.EXE and Quickbooks 2017

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Locking this thread as the fix is included in McAfee security version 16.0 where the VirusScan version is 21.4.145

Follow steps outlined below to obtain the referenced build

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

Cheers

Sanjay S

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