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Computer crashes on restart following Mcafee update

Upon restarting our Dell Optiplex after prompted to by a Mcafee update Windows will not start and we recieve a BSOD saying there is an unmountable boot. It suggested we try to start it in safe mode but it will not boot from safe mode or any of the other options on the menu that appears on the page saying that Windows did not shut down normally last time.  Any ideas?

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2 Replies
Dinz
Level 16

Re: Computer crashes on restart following Mcafee update

Hi Dave,

Can you let us know the version of your Network Adapters

  1. Right-click Computer.
  2. Click Manage.
  3. In the left panel, click Device Manager.
  4. Expand Network Adapters.
  5. Right-click the Atheros network adaptor.
  6. Click Properties.
  7. Click the Driver tab.

And let us know the version of The WLAN Atheros 

Regards,

pusaqall
Level 7

Re: Computer crashes on restart following Mcafee update

I got the same problem, but thanks to your instruction everything has been made clear.

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