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MeganT
Level 7

Computer Freezing, Crashing After Installing McAfee

I renewed and reinstalled my McAfee subscription about a week ago. Since then, my computer has been having issues. Frequently when i am on the internet my computer freezes completely and the only way i can restore it is by cutting the power. McAfee first said it was expired, then said it was my new and current version, then went back to my old expired version. I called tech support who reinstalled the new version and ignored my attempts at explaining that I had done this and that wasnt the problem. They kept repeating the same, clearly scripted response to me and were very unhelpful, and I suspect more fluent in Punjabi than English. After tech support was gone McAfee told me my subscription expired in seven days. Then it was full and new again. Throughout this my computer is frequently crashing, and McAfee is coming and going. What is going on? I have tried defragmenting my hard drive, malware scanning, restoring my operating system and changing browsers.

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3 Replies
Aldrin
Level 12

Re: Computer Freezing, Crashing After Installing McAfee

Please let us know the following:

1. What is the version of Windows that you are using (Windows Vista, XP, 7 etc...)

2. What is your default web browser?

3. How did you install the McAfee programs, was that by using a disk or web install?

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MeganT
Level 7

Re: Computer Freezing, Crashing After Installing McAfee

I am currently running Windows Vista. I downloaded my new McAfee online. My default web browser is firefox, although I also tried Google Chrome after the problem started

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Aldrin
Level 12

Re: Computer Freezing, Crashing After Installing McAfee

Please reply to my private message, so that we shall proceed further on this issue...

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