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lebergen
Level 7

Clearing Quarantined Items

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Hello,

Im trying to delete the cookies for Quarantined Potential Unwanted Programs.

It runs for 5-20 minutes and the program quits responding or it has run for over 6 hours and keepgs running. Any Suggestions

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exbrit
Level 21

Re: Clearing Quarantined Items

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It's a known issue, when there are too many the deletion jams up.   You can physically remove them from within the Windows environment.

First double-click the taskbar icon to open SecurityCenter

Click Navigation (top right)

Click General Settings & Alerts (left)

Click Access Protection to expand that section

Uncheck Access Protection and click Apply

Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

Click Shift and Delete simultaneously and the folder should empty.

Take care to delete only the contents of that folder, not the folder itself.

Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

Those instructions are for Vista/Windows 7.  For XP the folder is found at:  CSmiley Very Happyocuments & Settings/All Users/Application Data/McAfee/Virusscan

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exbrit
Level 21

Re: Clearing Quarantined Items

Jump to solution

It's a known issue, when there are too many the deletion jams up.   You can physically remove them from within the Windows environment.

First double-click the taskbar icon to open SecurityCenter

Click Navigation (top right)

Click General Settings & Alerts (left)

Click Access Protection to expand that section

Uncheck Access Protection and click Apply

Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

Click Shift and Delete simultaneously and the folder should empty.

Take care to delete only the contents of that folder, not the folder itself.

Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

Those instructions are for Vista/Windows 7.  For XP the folder is found at:  CSmiley Very Happyocuments & Settings/All Users/Application Data/McAfee/Virusscan

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exbrit
Level 21

Re: Clearing Quarantined Items

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I forgot to add you can reduce their number in future considerably if you are prepared to accept Tracking Cookies.  Those enable websites to remember your sign in details etc.

With SecurityCenter open click Virus and Spyware Protection to expand that section.

Click Real-Time Scanning

Click Settings and scroll down to Tracking Cookies

Uncheck that and click Apply.

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lebergen
Level 7

Re: Clearing Quarantined Items

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Thanks, Peter,

It worked!

Ron

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exbrit
Level 21

Re: Clearing Quarantined Items

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Glad to help.

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