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subha
Level 7

Cannot reactivate McAfee SecurityCenter (Windows)

I have McAfee SecurityCentre(Windows) given with my Dell Studio 1555,,recently i formated my laptop and reinstalled McAfee....but now I cannot reactivate McAfee...It gives Message"We're sorry,but we're having trouble activating your McAfee products......"

What to do?

Message was edited by: subha on 1/1/10 7:09:14 AM CST
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14 Replies
Dinz
Level 16

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Hi subha,

Can you provide some information like;

What is the operating system in the computer?

Do we have any other security software installed along with the computer ?

Regards,

Dinesh K

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subha
Level 7

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Windows 7 Home premium.....No, i dont have any other AV

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Dinz
Level 16

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Hi ,

Please try the following steps to activate the programs:

1. Reset Internet explorer,

2. Click the Windows Button and type cmd.exe into the search bar.

3. Right-click cmd.exe in the search list, and select Run as Administrator.

4. Type the following text, then press ENTER:

c:\program files\mcafee\msc\mcoemmgr.exe /regserver

5. Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now/product setup

and Follow the instructions.

Kindly let me know if you have any issues on the same.

Regards,

Dinesh K

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subha
Level 7

Re: Cannot reactivate McAfee SecurityCenter (Windows)

@Dinz Doesn't work sir...

on 1/1/10 9:48:50 AM CST
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Dinz
Level 16

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Check and delete if you have any other security software remnants from C:/program files and common files.

Restart the computer and start tapping the F8 key , from the windows advanced boot options menu select safe mode with networking, (ignore this step if you are using a wireless connection)

Run the preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe and then install the programs from your account page.

Regards,

Dinesh K

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subha
Level 7

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Did not work ,,same problem here also...

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Dinz
Level 16

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Hi Subha,

We would like to know if your issue is resolved, Kindly report back if you have any issues

Regards,

Dinesh K

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subha
Level 7

Re: Cannot reactivate McAfee SecurityCenter (Windows)

Yes Sir,the problem has been resolved.......

McAfee is  working properly.....

Thanks Sir for your help.....

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Dinz
Level 16

Re: Cannot reactivate McAfee SecurityCenter (Windows)

We are glad that we could fix your issue, Kindly report back if you have any more issues.

Thanks & Regards,

McAfee Online Community Moderator

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