I have McAfee SecurityCentre(Windows) given with my Dell Studio 1555,,recently i formated my laptop and reinstalled McAfee....but now I cannot reactivate McAfee...It gives Message"We're sorry,but we're having trouble activating your McAfee products......"
What to do?Message was edited by: subha on 1/1/10 7:09:14 AM CST
Can you provide some information like;
What is the operating system in the computer?
Do we have any other security software installed along with the computer ?
Please try the following steps to activate the programs:
1. Reset Internet explorer,
2. Click the Windows Button and type cmd.exe into the search bar.
3. Right-click cmd.exe in the search list, and select Run as Administrator.
4. Type the following text, then press ENTER:
c:\program files\mcafee\msc\mcoemmgr.exe /regserver
5. Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now/product setup
and Follow the instructions.
Kindly let me know if you have any issues on the same.
Check and delete if you have any other security software remnants from C:/program files and common files.
Restart the computer and start tapping the F8 key , from the windows advanced boot options menu select safe mode with networking, (ignore this step if you are using a wireless connection)
Run the preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe and then install the programs from your account page.
We are glad that we could fix your issue, Kindly report back if you have any more issues.
Thanks & Regards,
McAfee Online Community Moderator