I can't open my McAfee AntiVirus Plus. It opens a white window on my desktop, but I don’t have access to the products menu anymore. I can't even run a scan. I can not verify my subscription, I can not access the McAfee site. All McAfee icons on my computer are inactive. I could not run the Virtual Technician. When I tried downloading the McAfee Subscription verification patch again I ended up with a blank screen.Any ideas?
A blank window is due to the script engine that is not functioning properly.
Step 1 - Reinstall Windows JScript
Step 2: Re-register JScript.dll and VBScript.dll:
Update us on the status once if you are still facing any trouble.
Meanwhile please update us with the below details:-
Operating System: (Windows XP/ Vista / Windows 7)
Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome)on 3/31/11 2:33:03 AM CDT
Thanks. Seems I have compound problems. My search function is deactivated and when I tried downloading JScript I got this message: Set up jas detected that the service pack version of this system is newer than the update you are applying. There is no need to install this update.
I am using Firefox version 3.0.19 on Windows XP
It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can help you better on this issue.
I actually have been experiencing the exact same problems that "computeridiot" is experiencing.
Not only is my search function also not working (it's basically a blank screen) but my system restore function also will not open. And, I have also experienced the white screen he/she has described. One difference is that I have McAfee Total Protection ... not sure if that would make a difference.
I use the newest versions of Firefox, Chrome, and IE on my Windows XP - I'm not sure which service pack I have on this computer.
Any help would be appreciated!! I'm worried that my computer is infected in some way.Message was edited by: lonewarrior601 on 7/13/11 2:13:33 PM CDT
Try the suggestions re java above.
Not using beta browsers are you?
Then try the following in order
The actual download is available HERE
Set preferences with your email address so they can contact you if needed
Please read this McAfee article: Required Reading - Home User Assistance, Malware Troubleshooting
If you can isolate the malware that isn't being detected you can try submitting it to McAfee Laboratories.
This tool detects and removes "FakeAlert" malware variants - please post in the forums if it misses anything. It also must be freshly downloaded each time as it is updated on the website every weekday.
There is a special section of the forum devoted to this tool: https://community.mcafee.com/community/security/top_threats
McAfee Free Tools webpage: http://www.mcafee.com/us/downloads/free-tools/index.aspx
Some infections are difficult for antivirus software to remove because of the way they work or because they are constantly mutating and that is where certain anti-malware tools come in handy. By the same token, these tools aren't that good at protecting you from the millions of infections that your antivirus application already keeps out. It is by no means a bad reflection on any antivirus application that one finds oneself resorting to using these tools. They are meant to supplement your protection. But keep them updated!
Then download and run Malwarebytes
www.malwarebytes.org. Anything it finds take a pic of the detection list showing the FULL pathe of the file and post it here.
The above "should " imply that you are fairly clean of malware so if you still are having issues ask further