cancel
Showing results for 
Search instead for 
Did you mean: 
djkonen
Level 7

Cannot install McAfee after an uninstall

I experienced a problem with McAfee and ran the virtual technician. The solution i was directed to was an uninstall reinstall. I cannot install McAfee after an uninstall. The install fails.

0 Kudos
2 Replies
k3tg
Level 14

Re: Cannot install McAfee after an uninstall

Did you know that McAfee has a special removal tool to completly remove any remaining traces of the software the normal uninstall fails to remove? The MCPR removal tool is located at the top of this page under Useful Links and should be uses immediately after uninstalling and rebooting the computer. Run the MCPR and reboot the computer again and then login to your online account and download and install your software.

Good Luck

on 8/11/10 8:36:43 PM EDT
0 Kudos
Dinz
Level 16

Re: Cannot install McAfee after an uninstall

Hi djkonen,

Do you receive any specific error message during reinstallation , also provide me with the following details;

What is the operating system of the computer ?
How is it connected to internet (cable/dsl/wireless)
Do we have any other security software installed in the computer ?
Please attach a screen shot of the error message if it occurs the next time ?

Thanks & Regards,
Dinesh K
McAfee Online Community Moderator

0 Kudos