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Dev1
Level 7
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Message 1 of 6

Cannot download

I just purchased virus scan and tried to download it doesn't. As soon as I hit run it disappears.I tried uninstalling the previous version of mcafee and it says i need permission to do so.I have windows xp.

5 Replies

Re: Cannot download

Hello

plz download and install 'HiajckThis' ( Trend Micro ), run a scan and send me the log

as a PERSONAL MESSAGE

Sariel

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Re: Cannot download

Make sure you have local admin rights tyo your XP system before installing or uninstalling.

CsabaZ
Level 7
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Message 4 of 6

Re: Cannot download

I tried to install the McAfee Total Protection software trial version on my computer.

I see it is working the SecurityCenter for more than 5 hours (!!!!) behind an empty screen, but it is not doing any further things.

For how many hours or days must I wait for the complete installation of this software?

Thank you for your answer!

Re: Cannot download

Moving thread to home user support where the team there will be best placed to help.

Sam

Dinz
Level 16
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Message 6 of 6

Re: Cannot download

Hi

Can you provide the following information so that we could proceed accordingly,

What is the type of internet connection (dsl/wireless) ?

What is the version of internet explorer ? (To find out, click help - click about internet explorer)

Do you have any other security software installed in the computer ?

Regards,

Dinesh K

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