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winterfall
Level 7

Cannot Update McAfee internet security

Hi,

I  am currently having a problem to update my antivrus (mcafee internet  security) on my acer laptop, which started recently. I have not had any  such problem throughout the year.

The  auto update has not been working for some days now and I cannot install  updates manually aswell. When I try installing DAT update files, it  says something like " cant find any qualified McAfee products" when I am  currently running the McAfee program.

My operating system is  Windows XP, I am connected to internet through wireless connection and I  have no other security software installed except McAfee internet  security.

Could I get some assistance please in fixing this?

Handi

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8 Replies
Deepu_S
Level 10

Re: Cannot Update McAfee internet security

Hi winterfall,

     could you please attach an image of the exact error message that you get while updating the product?

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winterfall
Level 7

Re: Cannot Update McAfee internet security

I have attached an image, the message is in swedish but if translated it would be "not able to find any qualified McAfee products". When searching for updates, the program doesnt seem to ever find any updates either.

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Deepu_S
Level 10

Re: Cannot Update McAfee internet security

Hi,

Click on Windows start button,

Click on Run(you could get that alternately by pressing Windows Key and  R on your keyboard or from Start >> All programs list >> Accessories >> Run)

Type inetcpl.cpl on searchbar

Select ‘connection’ tab.. There you could see ‘Lan Settings’, click on that.

inetcpl lan.gif

Uncheck all the box under ‘Proxy Server’

inetcpl lan 2.gif

Now click on ‘Ok’.

Click on Security Tab.

Select Trusted Sites.

inetcpl Sec 1.gif

Click on Sites Button.

Remove all the McAfee Site Entries from that list

Now Click 'Ok', 'Ok'.

Click on Windows start button,

Click on Run.

Type drivers in that.

Open etc folder

Open Hosts file in notepad

Delete all the entries under 127.0.0.1 local host

Now save that file and close that.

Try to update McAfee.

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winterfall
Level 7

Re: Cannot Update McAfee internet security

I have followed the steps all the steps you told me to do, and Ive done a restart but I still cant update McAfee. I get messages telling me to check my internet connection though, my internet is working fine. Still get the same error message when trying the manual update aswell.

Message was edited by: winterfall on 10/10/10 9:08:31 AM CDT
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Deepu_S
Level 10

Re: Cannot Update McAfee internet security

Click on Run.

Type CMD in that.

On the command prompt window type ping download.mcafee.com

You should get some reply from any of the server.

Please let us know the ip address from which you get the reply.

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winterfall
Level 7

Re: Cannot Update McAfee internet security

I am getting a reply from 127.0.0.1: byte 32 tid < 1 ms TTL=128

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Deepu_S
Level 10

Re: Cannot Update McAfee internet security

Click on Run.

Type drivers in that.

Open etc folder

Open Hosts file in notepad

Delete all the entries under # 38.25.63.10 x.acme.com # x client host and paste the entries

127.0.0.1 localhost

64.71.248.152 download.mcafee.com

64.208.176.57 download.mcafee.com

Now save that file.

Click on Run.

Type cmd in that.

Type ipconfig /flushdns

Type ping download.mcafee.com

It should now give reply other than  127.0.0.1

after that try to update McAfee.

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winterfall
Level 7

Re: Cannot Update McAfee internet security

Ok i have managed to find updates through mcafee now and I have fully installed the updates. Thanks for the help.

Handi

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