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Cannot Install "BT Net Protect Plus (McAfee)"

Cannot Install  "BT Net Protect Plus (McAfee)"

Download and run - "McAfeeSetup-Serial.exe"

Nothing happens apart from 10 seconds of windows loading icon....

I checked Windows Logs for Application

***

Faulting application name: Install.exe_McAfee Integrated Security Platform Installer, version: 5.6.151.0, time stamp: 0x50416b48

Faulting module name: Install.exe, version: 5.6.151.0, time stamp: 0x50416b48

Exception code: 0xc0000417

Fault offset: 0x0007e836

Faulting process id: 0xc4c

Faulting application start time: 0x01ce5645af9e24dc

Faulting application path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe

Faulting module path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe

Report Id: ee38572f-c238-11e2-b862-8c11f91acf97

****

Using Windows 7.  No other security or virus scanning software installed on PC.

The McAfee Family Protection software installed without any problems..

Thanks,

Terry.


4 Replies
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Re: Cannot Install "BT Net Protect Plus (McAfee)"

This is Windows 7 SP1 ?  Also is Internet Explorer updated to IE10?

This is important even if you use another browser as default.

Try running the McPreinstall.exe first then try the installer again:  http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Also you must be signed in as a user with Administrative privileges to install the software.

Message was edited by: Ex_Brit on 21/05/13 1:37:26 EDT PM
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Re: Cannot Install "BT Net Protect Plus (McAfee)"

Other thoughts:  It may be necessary to remove Family Protection and then make BT Netprotect the first installation, followed by FP.

Uninstall in the normal way and then run the MCPR cleanup tool, reboot and then reinstall from your online BT account, followed by the FP

Message was edited by: Ex_Brit on 21/05/13 1:48:17 EDT PM
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Re: Cannot Install "BT Net Protect Plus (McAfee)"

I have done what you have suggested, but unfortunatly it still does not install.  Same error as in original post above.

Thanks,

Terry.

Highlighted

Re: Cannot Install "BT Net Protect Plus (McAfee)"

That's not good.   I don't know what else to suggest.  Try Technical Support via the link under Useful Links at the top of this page.  It's free by phone or online chat.

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