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Cancellation of order and refund

Hi

I want to cancel my subscription as have alternative cover.  I received no warning that £89.99 was going to be taken out of my account or that this subscription was going to be renewed.  I have been emailed a telephone number which is not recognised by my mobile.  I am also currently working at home and need to keep my mobile free for work related calls.

Please can my subscription be cancelled and refund of £89.99 made.

Thanks, Hilary

4 Replies

Re: Cancellation of order and refund

Hi @HilaryWeston 

Due to nature of issue, I'll help you resolve it privately. I have sent you a private message. Please check and respond.

Re: Cancellation of order and refund

Hi, I cannot access the reply and still have yet to receive my refund.  Please could you advise asap.

thanks, Hilary

Still waiting for refund, urgent!

Am absolutely appalled that I have still not received this refund after you took money out of my account without my permission and with no warning via email.  I have sent you all the information you have requested.  Please can you refund this amount immediately or I will be forced to take matters further.

Hilary 

Re: Still waiting for refund, urgent!

@siddharth_r  ?

Can you assist again please

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