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jerexyz
Level 7

Can't install McAfee product

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Hi, I'm running windows vista on an HP pavilion dv6920 laptop. I renewed my subscription a couple weeks ago, but the product kept telling me that I needed to renew the subscription. Yesterday I got tired of it, and tried to download the client from this page, and what happened was I was able to download the file, open the executable, give administrator permission, and then a window that said "McAfee" on the top opened - but only the top, a gray "heading", was visible, and the rest was white, and the "working" signal next to my mouse went on and off every half second or so. Thinking that it might resolve itself, I left my computer for two hours - but when I came back, the same exact thing was happening. I then figured that having the old program, which said that my subscription had expired but took me to a web page that acknowledged my renewal whenever I clicked "my account", might have something to do with not being able to install the file. So I uninstalled McAfee completely, and then tried the download again. The same exact thing happened - the blank window with the "working signal" going on and off quickly next to my mouse.

I've never had a program do that before. My computer is now completely unprotected, and I'm paying for a subscription that I can't install.

Help please?

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1 Solution

Accepted Solutions
YOGA*
Level 9

Re: Can't install McAfee product

Jump to solution

Hi,

Check the date and time, if it is not correct, correct it and restart the computer

What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )

Click on the link : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Once it gets completed restart the computer

still if you get the popup, check the following locations :

C:\ProgramFiles
C:\ProgramFiles\CommonFiles
C:\ProgramData (Note If you are not able to see program data,

                          hold the ALT key and press T once,

                          click on on folder options,

                          click on the view tab

                          under advanced setting you will see show hidden files and folders, select it

                          click Apply and Ok {you will see the folder Program Data}

                          )

If you happened to see Mcafee in any of the above locations delete it and restart the computer.

Also check for the following programs :- ( If found uninstall and restart the computer )

Adware SE Personal

Anti Trojan Elite

Avira AntiVir Personal - Free Antivirus

Avira AntiVir Premium

AOL Active Virus Shield

Avast! Professional Edition

Avast! Home Edition

AVG Anti-Virus

AVG Anti-Virus Free

Kaspersky AVZ (Russian)

BitDefender

BitDefender Free Edition

BluePoint Security

BullGuard

Clam AntiVirus

CA Anti-Virus

ClamWin

Comodo AntiVirus

Command Antivirus

CyberDefender Internet Security

Drive Sentry (antivirus & antispyware)

Dr. Web

Dr. Web CureIt

Exterminate It!

E-Set NOD32

eScan

Fortinet FortiClient End Point Security

F-Prot Antivirus

F-Secure

GFI Mail Security

G DATA Software

Kaspersky Anti-Virus

Malwarebytes' Anti-Malware

MAXsecure AntiVirus

Moon Secure Antivirus

NOD32

Norman ASA

Norman Virus Control (NVC)

Norton AntiVirus/Norton 360

Outpost Security Suite

Panda Antivirus

Panda Titanium Antivirus

Panda Cloud Antivirus

PC Tools AntiVirus

PC Tools AntiVirus Free Edition

PC-cillin

Proland - Protector Plus

Quick Heal Total Security

Rising Antivirus

Sandbox (computer security)

Sophos Anti-Virus

Spybot Search & Destroy

Symantec

Trend Micro

TrustPort PC Security

Trojan Remover

Untangle Gateway Platform Virus Blocker

Vba32Antivirus

VIPRE Antivirus + Antispyware (Sunbelt Software)

ViRobot Expert

VirusBuster

Windows Live OneCare

Webroot Spy Sweeper

ZoneAlarm Antivirus

Now open up your internet explorer, hold the ALT key and press H once, select About internet explorer, you will see the following :

version
Cipher Strength
Product ID
Update Version

Note down the above values and get back to us. Accordingly we will guideRemember if any of the above values is blank, Ie is corrupted,

contact your manufacturer.

If you see the values then start the download of mcafee.

0 Kudos
3 Replies
YOGA*
Level 9

Re: Can't install McAfee product

Jump to solution

Hi,

Check the date and time, if it is not correct, correct it and restart the computer

What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )

Click on the link : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Once it gets completed restart the computer

still if you get the popup, check the following locations :

C:\ProgramFiles
C:\ProgramFiles\CommonFiles
C:\ProgramData (Note If you are not able to see program data,

                          hold the ALT key and press T once,

                          click on on folder options,

                          click on the view tab

                          under advanced setting you will see show hidden files and folders, select it

                          click Apply and Ok {you will see the folder Program Data}

                          )

If you happened to see Mcafee in any of the above locations delete it and restart the computer.

Also check for the following programs :- ( If found uninstall and restart the computer )

Adware SE Personal

Anti Trojan Elite

Avira AntiVir Personal - Free Antivirus

Avira AntiVir Premium

AOL Active Virus Shield

Avast! Professional Edition

Avast! Home Edition

AVG Anti-Virus

AVG Anti-Virus Free

Kaspersky AVZ (Russian)

BitDefender

BitDefender Free Edition

BluePoint Security

BullGuard

Clam AntiVirus

CA Anti-Virus

ClamWin

Comodo AntiVirus

Command Antivirus

CyberDefender Internet Security

Drive Sentry (antivirus & antispyware)

Dr. Web

Dr. Web CureIt

Exterminate It!

E-Set NOD32

eScan

Fortinet FortiClient End Point Security

F-Prot Antivirus

F-Secure

GFI Mail Security

G DATA Software

Kaspersky Anti-Virus

Malwarebytes' Anti-Malware

MAXsecure AntiVirus

Moon Secure Antivirus

NOD32

Norman ASA

Norman Virus Control (NVC)

Norton AntiVirus/Norton 360

Outpost Security Suite

Panda Antivirus

Panda Titanium Antivirus

Panda Cloud Antivirus

PC Tools AntiVirus

PC Tools AntiVirus Free Edition

PC-cillin

Proland - Protector Plus

Quick Heal Total Security

Rising Antivirus

Sandbox (computer security)

Sophos Anti-Virus

Spybot Search & Destroy

Symantec

Trend Micro

TrustPort PC Security

Trojan Remover

Untangle Gateway Platform Virus Blocker

Vba32Antivirus

VIPRE Antivirus + Antispyware (Sunbelt Software)

ViRobot Expert

VirusBuster

Windows Live OneCare

Webroot Spy Sweeper

ZoneAlarm Antivirus

Now open up your internet explorer, hold the ALT key and press H once, select About internet explorer, you will see the following :

version
Cipher Strength
Product ID
Update Version

Note down the above values and get back to us. Accordingly we will guideRemember if any of the above values is blank, Ie is corrupted,

contact your manufacturer.

If you see the values then start the download of mcafee.

0 Kudos
jerexyz
Level 7

Re: Can't install McAfee product

Jump to solution

First thing worked. Thanks so much!

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YOGA*
Level 9

Re: Can't install McAfee product

Jump to solution

Hi,

Welcome !!! What happens when tried to download mcafee, may I know the error message you are geting ?

we are happy to help you.

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