cancel
Showing results for 
Search instead for 
Did you mean: 
gjw
Level 7
Report Inappropriate Content
Message 1 of 11

Can't download from McAfee web site

Jump to solution

Hi

I have had problems with Socket errors in Windows Mail and discovered the recent McAfee update to be the cause. I uninstalled McAfee and this sorted the socker errors but now I can't download McAfee again from the site...each time I get to the final screen and IE says it has stopped working...I have been on the online help and went thru the uninstall routines and Windows updates and wahtnot but still no joy.....any ideas anyone.....?

1 Solution

Accepted Solutions
Dinz
Level 16
Report Inappropriate Content
Message 6 of 11

Re: Can't download from McAfee web site

Jump to solution

Hi gjw,

Please follow these steps and keep me posted on the results

Uninstall IE 8 from control panel (it automatically degrades to IE 7)
Run the mcafee removal tool from this link  :
here and restart the computer
Run preinstall tool from here Mcpreinstall tool and try installing again, please let me know how this works , if you still receive an error please provide me with a screen shot of the error message that we rewceive during install.

Regards,
Dinesh K
McAfee Online Community Moderartor

10 Replies
rakesh.p
Level 10
Report Inappropriate Content
Message 2 of 11

Re: Can't download from McAfee web site

Jump to solution

Hi gjw,

May i know the version of Internet explorer browser installed on your PC ( Is it 6,7 or 8)...?

Regards,

Rakesh P

McAfee Technical Support

gjw
Level 7
Report Inappropriate Content
Message 3 of 11

Re: Can't download from McAfee web site

Jump to solution

i'm on ie 8....

Dinz
Level 16
Report Inappropriate Content
Message 4 of 11

Re: Can't download from McAfee web site

Jump to solution

Hello gjw,

Could you please provide the following details ;

What is the operating system of the computer ?
How is it connected to internet (dsl/cable/wireless)
Was the pc infected by any malware previously ?

Please get back with the above details , we will get this one fixed for you.

Regards,
Dinesh K
McAfee Online Community Moderator

gjw
Level 7
Report Inappropriate Content
Message 5 of 11

Re: Can't download from McAfee web site

Jump to solution

Hi

OS is Vista Home Edition

Connection is wireless

and pc is not and has never been infected to my knowledge...

Dinz
Level 16
Report Inappropriate Content
Message 6 of 11

Re: Can't download from McAfee web site

Jump to solution

Hi gjw,

Please follow these steps and keep me posted on the results

Uninstall IE 8 from control panel (it automatically degrades to IE 7)
Run the mcafee removal tool from this link  :
here and restart the computer
Run preinstall tool from here Mcpreinstall tool and try installing again, please let me know how this works , if you still receive an error please provide me with a screen shot of the error message that we rewceive during install.

Regards,
Dinesh K
McAfee Online Community Moderartor

gjw
Level 7
Report Inappropriate Content
Message 7 of 11

Re: Can't download from McAfee web site

Jump to solution

Dinz wrote:

Uninstall IE 8 from control panel (it automatically degrades to IE 7)

How do you do this, IE 8 does not appear as a installed program in Control Panel......

Dinz
Level 16
Report Inappropriate Content
Message 8 of 11

Re: Can't download from McAfee web site

Jump to solution

Go to control panel and to the left side click on View installed updates.

From the list that appears , you should be able to find Windows internet explorer 8

gjw
Level 7
Report Inappropriate Content
Message 9 of 11

Re: Can't download from McAfee web site

Jump to solution

Ok, thanks.

IE 8 Now Uninstalled

MCPR and preinstall successful. Download of installer successful (this is where it crashed last time) However installer now says radial point needs to be removed.

I have downloaded and run two Utilities from this thread http://community.mcafee.com/thread/19119 one found nothing the other founds something it deleted and the machine rebooted but Installer still says it has found radial point....am trying to run RpsUU again to see what happens, machine will reboot see ya in a minute....

gjw
Level 7
Report Inappropriate Content
Message 10 of 11

Re: Can't download from McAfee web site

Jump to solution

Hi again...

....despite the Radial Point messages, I clicked Skip and McAfee has successfully installed and is currently scanning my computer...I also have no socket errors in Windows Mail!!!

Can I reinstall IE 8 now as Vista is so eager to do.....!! and should Windows Defender be on or off?

Many Thanks !

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community