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gjw
Level 7

Can't download from McAfee web site

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Hi

I have had problems with Socket errors in Windows Mail and discovered the recent McAfee update to be the cause. I uninstalled McAfee and this sorted the socker errors but now I can't download McAfee again from the site...each time I get to the final screen and IE says it has stopped working...I have been on the online help and went thru the uninstall routines and Windows updates and wahtnot but still no joy.....any ideas anyone.....?

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Accepted Solutions
Dinz
Level 16

Re: Can't download from McAfee web site

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Hi gjw,

Please follow these steps and keep me posted on the results

Uninstall IE 8 from control panel (it automatically degrades to IE 7)
Run the mcafee removal tool from this link  :
here and restart the computer
Run preinstall tool from here Mcpreinstall tool and try installing again, please let me know how this works , if you still receive an error please provide me with a screen shot of the error message that we rewceive during install.

Regards,
Dinesh K
McAfee Online Community Moderartor

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rakesh.p
Level 10

Re: Can't download from McAfee web site

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Hi gjw,

May i know the version of Internet explorer browser installed on your PC ( Is it 6,7 or 8)...?

Regards,

Rakesh P

McAfee Technical Support

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gjw
Level 7

Re: Can't download from McAfee web site

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i'm on ie 8....

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Dinz
Level 16

Re: Can't download from McAfee web site

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Hello gjw,

Could you please provide the following details ;

What is the operating system of the computer ?
How is it connected to internet (dsl/cable/wireless)
Was the pc infected by any malware previously ?

Please get back with the above details , we will get this one fixed for you.

Regards,
Dinesh K
McAfee Online Community Moderator

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gjw
Level 7

Re: Can't download from McAfee web site

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Hi

OS is Vista Home Edition

Connection is wireless

and pc is not and has never been infected to my knowledge...

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Dinz
Level 16

Re: Can't download from McAfee web site

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Hi gjw,

Please follow these steps and keep me posted on the results

Uninstall IE 8 from control panel (it automatically degrades to IE 7)
Run the mcafee removal tool from this link  :
here and restart the computer
Run preinstall tool from here Mcpreinstall tool and try installing again, please let me know how this works , if you still receive an error please provide me with a screen shot of the error message that we rewceive during install.

Regards,
Dinesh K
McAfee Online Community Moderartor

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gjw
Level 7

Re: Can't download from McAfee web site

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Dinz wrote:

Uninstall IE 8 from control panel (it automatically degrades to IE 7)

How do you do this, IE 8 does not appear as a installed program in Control Panel......

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Dinz
Level 16

Re: Can't download from McAfee web site

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Go to control panel and to the left side click on View installed updates.

From the list that appears , you should be able to find Windows internet explorer 8

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gjw
Level 7

Re: Can't download from McAfee web site

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Ok, thanks.

IE 8 Now Uninstalled

MCPR and preinstall successful. Download of installer successful (this is where it crashed last time) However installer now says radial point needs to be removed.

I have downloaded and run two Utilities from this thread http://community.mcafee.com/thread/19119 one found nothing the other founds something it deleted and the machine rebooted but Installer still says it has found radial point....am trying to run RpsUU again to see what happens, machine will reboot see ya in a minute....

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gjw
Level 7

Re: Can't download from McAfee web site

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Hi again...

....despite the Radial Point messages, I clicked Skip and McAfee has successfully installed and is currently scanning my computer...I also have no socket errors in Windows Mail!!!

Can I reinstall IE 8 now as Vista is so eager to do.....!! and should Windows Defender be on or off?

Many Thanks !

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