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GanthetB
Level 7

Can't activate subscription and can't start support chat!

I'm running out of ideas here. I have 1 open license on my subscription left but when I click the "reactivate" button, all it does is pop open a page on the mcaffee site that says : ""We’re sorry, the page you requested cannot be found". The virtual tech shows no issues and  when I try to start a support chat session, after I fill in my request details and click the "Chat" button, it simply pops open a new browser window to start the chat session request again. I have tried this three times and gotten three different support case ID Numbers but no chat session.

I have tried this using IE and Chrome. I'm running Windows 7 64 bit on my PC and Windows 7 32 bit on my laptop and in both cases I cannot open a chat session. I'm on Verizon FIOS at home.

Support chat request numbers:

SR - 527584550

SR - 527583915

SR - 527583038

Any thoughts??

Message was edited by: GanthetB on 7/4/10 9:48:30 AM CDT
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2 Replies
Dinz
Level 16

Re: Can't activate subscription and can't start support chat!

Hi,

I have sent you a private message requesting for more details so as to contact you . Please get it replied so that we could fix this at the earliest for you.

Thanks ,
Dinesh K
McAfee Online Community Moderator

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GanthetB
Level 7

Re: Can't activate subscription and can't start support chat!

Thank you! I have replied to the private message with my contact info and I'm very eagerly awaiting the call. Thanks!

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