cancel
Showing results for 
Search instead for 
Did you mean: 
jager0320
Level 7

Can't Activate Total Protection software

Jump to solution

I cannot ACTIVATE my Mcafee "Total Protection" software. The console reports an error, instructs me to "Activate".  I click "FIX" Activate window appears but never connects.  I have RUN the Virtual Technician several times as well as restarted PC.

On a side note I've tried several times to connect via Chat and have been unsuccessful, receiving a variety of error messages after opening GoToAssistStarter.exe.  The fact that I've spent more than an hour trying to get Chat to work so I can maybe I can talk to someone who can help me

get my original issue resolved has my frustration level maxed out.

Will someone from McAfee please tell me how to resolve this issue or tell me how to get a refund for the 3-user license I recently purchased.

Thanks.

0 Kudos
1 Solution

Accepted Solutions
Nagesh
Level 7

Re: Can't Activate Total Protection software

Jump to solution

Hi Jager0320

Am Sorry for the inconvience.

Please do the following steps to register the Mcafee Software.

1. Check the Internet connections.

2. Reset the Internet connections.

      For IE 6

   Open Internet Explorer

   Go to Tools>>Internet Options>>

   General Tab

   Click on Delete Cookies>>ok

   Click on Delete Files>>check Delete all off line contents>>ok

   Click on Clear History>>yes

   Security Tab

   Click on Internet Icon>>click Default Level

   Repeat the same for Local Intranet, Trusted sites, Restricted Sites

   Privacy Tab

   Click on Advance Button

   Check Override automatic cookie handling and always allow session cookies

   Click ok

   Content Tab

   Content Advisor should be disabled

   i.e Enable button should be visible

   Under Certificates

   Click on clear SSL State

   Click ok

   Connections Tab

   Click on LAN Settings

   Make sure that all the boxes are unchecked

   Click ok

   Advanced Tab

   Under Browsing "Enable Third party Browser extensions" should be checked

   Under Security "Check for server Certificate Revocations" should be unchecked

   Click Apply

   Click ok

   Close the Internet Explorer

   Reopen a new Internet explorer, Try downloading

   For IE 7

   Open Internet Explorer

   Go to Tools>>Internet Options>>

   General Tab

   Click on Delete

   In the delete window delete the cookies, temporary files and the history

   Click Close

   Security Tab

   Click on Reset all zones to default level

   Privacy Tab

   Click on Advance Button

   Check Override automatic cookie handling and always allow session cookies

   Click ok

   Content Tab

   Content Advisor should be disabled

   i.e Enable button should be visible

   Under Certificates

   Click on clear SSL State

   Click ok

   Connections Tab

   Click on LAN Settings

   Make sure that all the boxes are unchecked

   Click ok

   Advanced Tab

   Under Browsing "Enable Third party Browser extensions" should be checked

   Under Security "Check for server Certificate Revocations" should be unchecked

   Click Apply

   Click ok

3. Ran pre instalaltion tool

    McAfee PreInstaller Link:

   Go to http://mcpi.notlong.com

  

Rebooted the computer.

Right click on the Mcafee Icon.

Try To register the Mcafee software.

Regards,

Nagesh

0 Kudos
4 Replies
Dinz
Level 16

Re: Can't Activate Total Protection software

Jump to solution

Hi jaegar0320,

Sorry for the inconvenience caused to register the programs .
In this case, the problem of the error could possibly occur due to these reasons:

(i)                  The credentials entered might not be the one which were used previously.

(ii)                If you not selecting the correct option

(iii)               The email address entered is already associated with a mcafee account .

Could you please provide the exact error you receive at the time of registration and if possible try to attact a screen shot of the same.

Regards,
Dinesh K

0 Kudos
Nagesh
Level 7

Re: Can't Activate Total Protection software

Jump to solution

Hi Jager0320

Am Sorry for the inconvience.

Please do the following steps to register the Mcafee Software.

1. Check the Internet connections.

2. Reset the Internet connections.

      For IE 6

   Open Internet Explorer

   Go to Tools>>Internet Options>>

   General Tab

   Click on Delete Cookies>>ok

   Click on Delete Files>>check Delete all off line contents>>ok

   Click on Clear History>>yes

   Security Tab

   Click on Internet Icon>>click Default Level

   Repeat the same for Local Intranet, Trusted sites, Restricted Sites

   Privacy Tab

   Click on Advance Button

   Check Override automatic cookie handling and always allow session cookies

   Click ok

   Content Tab

   Content Advisor should be disabled

   i.e Enable button should be visible

   Under Certificates

   Click on clear SSL State

   Click ok

   Connections Tab

   Click on LAN Settings

   Make sure that all the boxes are unchecked

   Click ok

   Advanced Tab

   Under Browsing "Enable Third party Browser extensions" should be checked

   Under Security "Check for server Certificate Revocations" should be unchecked

   Click Apply

   Click ok

   Close the Internet Explorer

   Reopen a new Internet explorer, Try downloading

   For IE 7

   Open Internet Explorer

   Go to Tools>>Internet Options>>

   General Tab

   Click on Delete

   In the delete window delete the cookies, temporary files and the history

   Click Close

   Security Tab

   Click on Reset all zones to default level

   Privacy Tab

   Click on Advance Button

   Check Override automatic cookie handling and always allow session cookies

   Click ok

   Content Tab

   Content Advisor should be disabled

   i.e Enable button should be visible

   Under Certificates

   Click on clear SSL State

   Click ok

   Connections Tab

   Click on LAN Settings

   Make sure that all the boxes are unchecked

   Click ok

   Advanced Tab

   Under Browsing "Enable Third party Browser extensions" should be checked

   Under Security "Check for server Certificate Revocations" should be unchecked

   Click Apply

   Click ok

3. Ran pre instalaltion tool

    McAfee PreInstaller Link:

   Go to http://mcpi.notlong.com

  

Rebooted the computer.

Right click on the Mcafee Icon.

Try To register the Mcafee software.

Regards,

Nagesh

0 Kudos
jager0320
Level 7

Re: Can't Activate Total Protection software

Jump to solution

Thanks, the preinstaller fixed the issue.  I had tried resetting IE8 before (no preinstaller) and it did not fix the issue, running only the preinstaller this time worked.

Message was edited by: jager0320 on 3/5/10 7:56:03 PM CST
0 Kudos
Nagesh
Level 7

Re: Can't Activate Total Protection software

Jump to solution

Your Welcome

Have Great Week End Byeeeee.

0 Kudos