I have problems to activate my license for a McAfee Antivirus Plus 2011. I am having problems to connect to server, although my Internet connection is working properly. I have a ADSL connection, but on my laptop I use wireless.
I have the Software on my laptop installed. My System has the following configuration: Model HP 625, Windows 7 Home Premium, Processor AMD V140 2,3 GHz, RAM 2,0 GB, 64 bit operating system.
I have tried to reinstall and i tried to connect trough a cable connection but nothing work's.
Please update us with the below details:-
Kindly let me know what your previous Anti-Virus software was?
Operating System: (Windows XP/ Vista / Windows 7)
Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome)
Try openning the command prompt through the RUN window as shown and type ping download.mcafee.com and kindly update us with the IP from where you get the reply form.
Message was edited by: JaiPrakash on 4/4/11 1:47:49 AM CDT
My previous antivirus was also McAfee,but i uninstalled and deleted before installing the new one.
Operating system:Windows 7
I have done what you said but i still can't activate,i received the message that it can't connect with mcafee.com and to try later.
Could you please let us know what was the outcome of the ping status. If you are not sure , please try it again and let us know the status;
Click on Start > start search and type cmd
From the options right click on cmd and click on Run as administrator
From there type : ping download.mcafee.com (there is a space after the word ping)
And let us know if you are receiving a reply with an IP and not 127.0.0.1 which is a loop back address.
Also, let us know some of the below details
Are you trying to install McAfee through a cd ?
Please provide us with a screen cap for the error .
Sorry for the deferred response, seems that system and server sync issue, Please click on this link http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT which will connect you with our chat technicians and hey would help you activate the products through a remote session .