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lrpits64
Level 7

Can not access websites

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hi,

I just started having this problem today - performed a search and the results come up but then i can not click on a website to view it. I went to microsoft and followed troubleshoot steps,which advise disabling add-ons to see which one was causing the problem, i had the same problem when i enabled mcafee site advisor BHO. I would like to keep site advisor, so is there anyway around this problem?

windows vista

lenovo t61 laptop

IE 8

mcafee security center

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1 Solution

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Dinz
Level 16

Re: Can not access websites

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Hi,

Click start - all programs - accessories - right click on command prompt; click on run as administrator

In the command promt window, type - regsvr32 jscript.dll & click enter / regsvr32 vbscript.dll & click enter

close all open programs and try to click on the links.

Regards,

Dinesh K

McAfee Online Community Moderator

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6 Replies
Dinz
Level 16

Re: Can not access websites

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Hi,

Click start - all programs - accessories - right click on command prompt; click on run as administrator

In the command promt window, type - regsvr32 jscript.dll & click enter / regsvr32 vbscript.dll & click enter

close all open programs and try to click on the links.

Regards,

Dinesh K

McAfee Online Community Moderator

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lrpits64
Level 7

Re: Can not access websites

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hi,

i replied to the wrong post earlier, i just wanted to say thank you for your help. Your suggestion fixed mine problem immediately.

thanks again, lrp

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lrpits64
Level 7

Re: Can not access websites

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Hi,

I didn't notice yesterday, that the fix disabled site advisor and when i re-enabled it today i am having the same problem, you can do a search and the results page will come up but you can not click on any links. I like have site advisor but i am going to have to disable it unless there is a fix around this problem, i will appreciate any help offered.

thanks lrp

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Tracy259
Level 7

Re: Can not access websites

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I tried it, didn't help.  I've been unable to use a search engine since I got McAfee this year.  Anything else I can try?

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lrpits64
Level 7

Re: Can not access websites

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Hi Tracy529,

I had to contact Mcafee and the tech had me check which version of site advisor was installed, it was version 3.0 - he stated that there was a glitch or something but the bottom line was i had to remove version 3.0 and install version 2.9, since then i have not had any problems but i had to do it twice but it stayed. I have listed the steps below if you would like to see if they work for you.

1. removing version 3.0

        start, control panel, programs (if you are running vista), unistall program, locate mcafee security center , click to unistall , a box will appear (uncheck everything but site advisor) then unistall, do not restart computer yet

2. installing version 2.9

         click on link and save to desktop...http://sadownload.mcafee.com/products/SA/IE/upgrade/2/saSetup64.exe

         reboot now, then click on link to run

i hope this helps if not, contact mcafee

good luck lynn

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lrpits64
Level 7

Re: Can not access websites

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yes, Dinz's answer solved mine problem.

Thank you very much

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