cancel
Showing results for 
Search instead for 
Did you mean: 
sommeral
Level 7

Blank screen

Jump to solution

Hi,

MacAfee problems are back.

After the problem with Internet Connection, after the problem with vb, now I experience the Blank screen problem.

My MacAfee screen is white.

I tried some solutions suggested but in vain.

I use Windows 7.

And loosing time for those stupid problems is not satisfactory at all.

0 Kudos
1 Solution

Accepted Solutions
exbrit
Level 21

Re: Blank screen

Jump to solution

The problems are either that you've installed a certain type of font or Java/Javascript is corrupted, how is anyone's guess, but it can happen due to infection or use of registry cleaners for instance.

Try any or all the following soutionsfrom the 'Blank' link in my signature below:

SecurityCenter fails to open, displays a blank white screen, or displays a Java error

Environment

Affected Suites:
McAfee Total Protection
McAfee Internet Security Suite
McAfee AntiVirus Plus

Affected Products:
SecurityCenter

Affected Operating Systems:
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP

Problem

McAfee SecurityCenter fails to open, opens to a blank white screen, or you see a Java error. Other applications on your system might have the same issue.

Cause

This issue is often caused by problems with your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.

Solution 1

If McAfee SecurityCenter displays a blank screen, it might be caused by an incorrect registry key that references jscript. Perform the following steps to download and run the script that fixes this.

  1. Save any work. The script will ask you to reboot your computer when it completes.
  2. Click the following link and save the file to your desktop:
       
        http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zip
  3. Unzip the file you downloaded and save mcscriptfix.bat to your Desktop.
  4. Right-click mcscriptfix.bat and select Run as Administrator.
  5. Click Yes in the User Account Control box, if prompted.
       
        While this script runs, a black DOS Prompt window will open on your screen.
  6. When you are prompted to Press any key to continue in the DOS Prompt window, click inside the window and press any key.
  7. Restart your computer.

Solution 2

Restarting your computer frequently resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order, then verify the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.


Verify Java is installed and up-to-date

  1. Close any open applications and restart your computer.
  2. Click Start and select the Search box.
  3. Type Programs and Features.
  4. Open Programs and Features.
  5. Locate Java in the list of installed programs.
       
       
    • If Java is listed, click Start and select the Search box.
    • If Java is not present, install it from http://www.java.com.
    • If you find multiple versions of Java installed, remove all versions, restart your computer, then install Java again.
       
  6. Type Control Panel.
  7. Double-click the Java icon.
  8. Click the Update tab.
  9. Click Update Now.

If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.

Solution 3

Download and run the McAfee PreInstall Tool

  1. Go to http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe, and save the McPreInstall file to your desktop.
  2. Double-click McPreInstall.exe.
  3. Click Start inside the Preinstall Tool.
  4. Read the warning message and click OK to agree to the changes.
  5. After the preinstall tool completes, click OK.
  6. Click Close and restart your computer.

Open SecurityCenter. If you are still unable to see the SecurityCenter screens, continue to the next solution .

Solution 4

Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.

Solution 5

If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions you might have an operating system problem. Perform the following steps and make a note of any errors you receive.

  1. Click Start and select the Search box.
  2. Type the following command and press ENTER:
       
        cmd
        
  3. Right-click command and select Open as Administrator.
  4. Type each of the following commands and press ENTER after each one. After each command has run, you will see a success or failure message:
       
       
    • regsvr32 scrrun.dll
    • regsvr32 jscript.dll
    • regsvr32 vbscript.dll
             
             
    • Additional for Internet Explorer 9 Users:
             
              regsvr32 jscript9.dll
       

Open SecurityCenter again.  If you still cannot see the SecurityCenter screens, contact Technical Support or your computer manufacturer with these errors for additional assistance.

10 Replies
exbrit
Level 21

Re: Blank screen

Jump to solution

The problems are either that you've installed a certain type of font or Java/Javascript is corrupted, how is anyone's guess, but it can happen due to infection or use of registry cleaners for instance.

Try any or all the following soutionsfrom the 'Blank' link in my signature below:

SecurityCenter fails to open, displays a blank white screen, or displays a Java error

Environment

Affected Suites:
McAfee Total Protection
McAfee Internet Security Suite
McAfee AntiVirus Plus

Affected Products:
SecurityCenter

Affected Operating Systems:
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP

Problem

McAfee SecurityCenter fails to open, opens to a blank white screen, or you see a Java error. Other applications on your system might have the same issue.

Cause

This issue is often caused by problems with your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.

Solution 1

If McAfee SecurityCenter displays a blank screen, it might be caused by an incorrect registry key that references jscript. Perform the following steps to download and run the script that fixes this.

  1. Save any work. The script will ask you to reboot your computer when it completes.
  2. Click the following link and save the file to your desktop:
       
        http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zip
  3. Unzip the file you downloaded and save mcscriptfix.bat to your Desktop.
  4. Right-click mcscriptfix.bat and select Run as Administrator.
  5. Click Yes in the User Account Control box, if prompted.
       
        While this script runs, a black DOS Prompt window will open on your screen.
  6. When you are prompted to Press any key to continue in the DOS Prompt window, click inside the window and press any key.
  7. Restart your computer.

Solution 2

Restarting your computer frequently resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order, then verify the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.


Verify Java is installed and up-to-date

  1. Close any open applications and restart your computer.
  2. Click Start and select the Search box.
  3. Type Programs and Features.
  4. Open Programs and Features.
  5. Locate Java in the list of installed programs.
       
       
    • If Java is listed, click Start and select the Search box.
    • If Java is not present, install it from http://www.java.com.
    • If you find multiple versions of Java installed, remove all versions, restart your computer, then install Java again.
       
  6. Type Control Panel.
  7. Double-click the Java icon.
  8. Click the Update tab.
  9. Click Update Now.

If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.

Solution 3

Download and run the McAfee PreInstall Tool

  1. Go to http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe, and save the McPreInstall file to your desktop.
  2. Double-click McPreInstall.exe.
  3. Click Start inside the Preinstall Tool.
  4. Read the warning message and click OK to agree to the changes.
  5. After the preinstall tool completes, click OK.
  6. Click Close and restart your computer.

Open SecurityCenter. If you are still unable to see the SecurityCenter screens, continue to the next solution .

Solution 4

Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.

Solution 5

If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions you might have an operating system problem. Perform the following steps and make a note of any errors you receive.

  1. Click Start and select the Search box.
  2. Type the following command and press ENTER:
       
        cmd
        
  3. Right-click command and select Open as Administrator.
  4. Type each of the following commands and press ENTER after each one. After each command has run, you will see a success or failure message:
       
       
    • regsvr32 scrrun.dll
    • regsvr32 jscript.dll
    • regsvr32 vbscript.dll
             
             
    • Additional for Internet Explorer 9 Users:
             
              regsvr32 jscript9.dll
       

Open SecurityCenter again.  If you still cannot see the SecurityCenter screens, contact Technical Support or your computer manufacturer with these errors for additional assistance.

karthiks
Level 12

Re: Blank screen

Jump to solution

Sommeral,

Kindly follow peter’s suggested steps, if still issue persists kindly disable the UAC by following the below Microsoft link and check the issue 

http://windows.microsoft.com/en-in/windows-vista/turn-user-account-control-on-or-off

0 Kudos
nehalreads
Level 10

Re: Blank screen

Jump to solution

Hi sommeral,

Kindly  follow above mentioned step's. If the issue persists ; I believe it could be the issue with the internet explorer. Might you are using windows 7 operating system with internet explorer version 9. So , uninstall version 9 from control panel - View installed updates - Windows internet explorer - Right click - Remove - Restart the computer.

Let us know the outcome.

sommeral
Level 7

Re: Blank screen

Jump to solution

Hi ExBritt,Karkhis and Nehal,

Many thanks.

I just finished yesterday with my troubles.

First I used the solution 4:     

  • regsvr32 scrrun.dll
  • regsvr32 jscript.dll
  • regsvr32 vbscript.dll       

        regsvr32 jscript9.dll

Then McAffee screens became visible.

Then I desinstalled Explorer 9 then the screns of other installations became visible.

I really appreciate your help.

Best regards

0 Kudos
exbrit
Level 21

Re: Blank screen

Jump to solution

Now install IE10 which is available as an optional update in Windows Update.   Make sure your add-ons are all up to date and also make sure that you always keep IE at its default settings.

Also, if you have been using registry cleaners at all, don't, as this is often the result.

Message was edited by: Ex_Brit on 20/03/13 6:27:10 EDT AM
nehalreads
Level 10

Re: Blank screen

Jump to solution

Hi sommeral,

Kindly post back , if you have any further issue.

0 Kudos
sommeral
Level 7

Re: Blank screen

Jump to solution

Hi Britt

Thanks a lot.

I hope that I will have no more problems.

Best regards

0 Kudos
nehalreads
Level 10

Re: Blank screen

Jump to solution

All the best

0 Kudos
exbrit
Level 21

Re: Blank screen

Jump to solution

Good luck ;-)

0 Kudos