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Reliable Contributor exbrit
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Message 31 of 39

Re: Back to old Interface

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I would contact Technical Support for this problem.  It's free by phone or online chat.

steve7
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Message 32 of 39

Re: Back to old Interface

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I reset IE's settings and added the sites that were giving me trouble as "Trusted sites."  That did fix one site, but not the other . However, I removed the "s" from the http in the address field for that site, and that fixed the issue and the page filled out normally. 

As far as the page not filling out at all, I think it worked itself out.  But it looks like these issues are IE/Microsoft issues and not McAfee.

But I ran an A/V scan - the normal one, not quick - and even though a few thousand files were checked after more than half an hour, it was still at 1%.  I know it takes a long time but it should be up to 15 or 20% by then.    So I canceled it and tried the Quick scan.  Within a second I got a red "issue" warning.   I tried to scan again but at the top of the window it said NaN and couldn't run any scan, or even see what it picked up (I doubted that it did because the first partial scan didn't find anything).   I ran the MVT and it came out fine, nothing wrong.

So I called tech support and they had me reboot, and that knocked it back into place.  Red warning was gone.  They said on the regular scan it might stay at 1% the whole time so I'll have to try it again (I did a quick scan while I was on the phone with them and it came up clean.)

Since I still have the old interface from last week,  I asked why it went from new to old to see what he'd say, and he said that once you get the new interface it should stay.  I said this is the third time I went from old to new since December.  He didn't have an answer but said if it happens again to call again.

Reliable Contributor exbrit
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Message 33 of 39

Re: Back to old Interface

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How strange.....the URL and the GUI issues....oh well, all's weell that ends well, so they say.

Good luck.

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steve7
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Message 34 of 39

Re: Back to old Interface

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I'm back to the new interface, must have happened within the last week or so.   Total Protection version 16.0.1, Security Center 16.1, Build 16.1.160, Affld 0

Reliable Contributor catdaddy
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Message 35 of 39

Re: Back to old Interface

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Hi Steve

            Glad to hear that. So can we consider this thread Answered?

Thanks

CD

Cliff
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steve7
Level 10
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Message 36 of 39

Re: Back to old Interface

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I guess until I'm switched back to the old interface.

Reliable Contributor catdaddy
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Message 37 of 39

Re: Back to old Interface

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Thanks Steve

It should remain , As mine is the same Version/Build with the only difference being that my suite is LiveSafe.

Please let us know it you are reverted back again.

All the Best

CD

Cliff
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Reliable Contributor exbrit
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Message 38 of 39

Re: Back to old Interface

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steve7 wrote:

I guess until I'm switched back to the old interface.

LOL.  Mine dithered back and forth a few times too, so you aren't alone.

Re: Back to old Interface

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Dont mean to revive this old thread but I got the new interface on Monday. Its now back to the old one (on Friday)!!

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