Showing results for 
Search instead for 
Did you mean: 


Yesterday I was helping a friend with her HP laptop. We were logged into my internet. McAfee is on my desktop. McAfee automatically downloaded onto my friends laptop and froze her laptop. She was unable to access anything on her computer unless she created an account and password. Eventually she took it back to the shop and had McAfee removed. Why did this happen and how do I prevent it happening again.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community