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embers
Level 8

Auto update keeping restart required issue

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Hello all,

Today when I auto update my security suite, I think the update helps me update into 2011 version,

after restart I saw the new interface(it should be 2011 I guess),

but when I try to auto update again, it have an update tells me need restart my pc, so I click restart,

I used to have  an habbit to press check update again after some big install to see if my suite is up to date,

somehow after restart and I found the update keep downloading and tell me restart again,

I have try few times but it seems it still happens.

See if I can get a way to slove this or I should wait for next update?

My OS is Vista and the suite version is Version:11.0 Build:11.0.572

and the Virus scan version is DAT 6429

Thanks a lot

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1 Solution

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embers
Level 8

Re: Auto update keeping restart required issue

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I guess basiclly fixed? Today I update complete to DAT6430 (just as usual update don't need to restart) and no more restart computer required.

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11 Replies
newjack
Level 12

Re: Auto update keeping restart required issue

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I have the same Dat and Build. You seem to be up to date.Is this what you wanted to know?

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embers
Level 8

Re: Auto update keeping restart required issue

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Not really I think, but thanks anyway

The main porblem is, even if you have the newest update installed, when you check for auto update it should tell you "your computer is up to date", and it shouldn't show you have new update install and ask you to restart PC again. I am not sure if you check for update is that also have the same issue keep telling you have update and keep ask you restart after install.

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exbrit
Level 21

Re: Auto update keeping restart required issue

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If you are stuck in an update/restart loop it's probably because the software has been corrupted somehow.

The solution is to uninstall in the normal manner via Control Panel/Programs/Uninstall a Program

Clean up the remnants if any using the MCPR cleanup tool listed under Useful Links at the top of this page and reboot immediately.

Reinstall from your online account.

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embers
Level 8

Re: Auto update keeping restart required issue

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Thanks, I will give a try

But it seems the link on the top for MCPR cleanup tool not working?

See if I can get a link for download this?

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exbrit
Level 21

Re: Auto update keeping restart required issue

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Oh I wonder why?  It worked OK for me.

Link to FAQ is:  http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

and to the actual download for the removal tool:  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

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newjack
Level 12

Re: Auto update keeping restart required issue

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Hi Peter, Just for the heck of it I just tried the above link using IE9.It did not take me to the correct page.So I am assuming the Op was also using IE9.There are still other issue on this website when using IE9.It said article not found.

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exbrit
Level 21

Re: Auto update keeping restart required issue

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Check for spyware Newjack, that page works for me.  I double checked it.

I am assuming the Op was also using IE9

You assume wrong.  The website uses whatever browser you are using.

Message was edited by: Ex_Brit on 06/08/11 11:57:22 EDT AM
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embers
Level 8

Re: Auto update keeping restart required issue

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I have try out uninstall the suite, using MCPR tool clean up, and online reinstall and update again, yet seem the porblem still appear.

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exbrit
Level 21

Re: Auto update keeping restart required issue

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In that case you would be best served by Technical Support Online Chat.  See Useful Links at the top of this page.

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