Auto Renewal refund

[Alan_Toalster]

Hello

Today my auto renewal happened and I have submitted a request to refund it. I tried contacting online support and was told to call +353 160 155 80 (Irish number) No matter what i tried to do to contact customer support all I got were dead ends and no help. If I do not get help with this refund I will be sure to never use this product again.

Thank you for your help with the matter

[Madhan]

Hello @Alan_Toalster 

We are so sorry that you were unable to get a refund. Please let us know if you were able to get in touch with one of our Support representative via Phone to help you with a refund.

Regards,
Madhan M

[Alan_Toalster]

Thank you for your reply. I am unable to contact any customer support through phone to help with a refund and have been trying for the last 2 hours. Each one I try doesn't work and a lot of people seem to be having the same problems as me. I respectfully ask that you give me the full refund that I have asked for because i cannot contact your customer support at all.

Regards 

Alan.

[Madhan]

Hello @Alan_Toalster 

Please let me know the country you are from so that I can provide you our Support number.

Regards,
Madhan M

[Alan_Toalster]

Hi

As stated in the original post the country is Ireland. I have already gotten the support number and I have tried many others since then. the +353 160 155 80 Number provided to me in an email says that my call cannot go through.

Regards

Alan

[Madhan]

Hello @Alan_Toalster 

Due to nature of this incident, we will help resolve the issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M

[Alan_Toalster]

Hello Madhan

I have received your message and responded with my information thank you.

Regards

Alan

[Madhan · Accepted solution]

Hello @Alan_Toalster

We have contacted and helped you with a refund. If you are willing to use or require any assistance with our McAfee products in future, please feel free to contact us through Community or Support. We would be more than happy to help you.

Regards,
Madhan M