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Message 1 of 5

Auto Renewal Refund

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Hello,

 
I can't contact the Support via phone number 1-866-622-3911. I've tried to call from the Czech Republic. I need the annual fee refund as I'm not going to use the service any more (I haven't downloaded) and I haven't stopped the annual renewals on time. I have created an online request and now I need your assistence.
 
Reference number: 2838842098
 
Please, do not tell me to call another numbers or try a chat... I've read through the community posts on this topic and I don't want to waste my time on any impasses. PLEASE CONTACT ME DIRECTLY, PRIVATELY, to process this issue!
 
Thank you very much!
 
Filip
1 Solution

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Re: Auto Renewal Refund

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hi @FilipH 

We are sorry for the inconvenience caused, as per your request we have processed the refund and you will receive the refund in 7-14  business days depending on your bank's policy.

Thanks

Bharani S

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Message 2 of 5

Re: Auto Renewal Refund

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Hello @FilipH 

We are sorry for the inconvenience caused.

The number that you have mentioned is for users who want to contact from USA or Canada. Since you are from Czech Republic, please contact our Support by dialing the below number,

239 000 505

Let us know if you are able to reach them and your query is addressed.

If you still have issues, please let us know so that we can contact you privately and help you further.

Regards,
Madhan M

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Message 3 of 5

Re: Auto Renewal Refund

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Hello Madhan,

thank you for your reply. Unfortunatelly, this new number, local for the Czech Republic, does not work either. When I call the number I enter an IVR where I'm instructed to press a digit for issues including refunds and after that the system drops down and connection breaks.

Please, give me either a different number or an e-mail. I really want to be through this as fast as possible.

Thank you!

Filip

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Message 4 of 5

Re: Auto Renewal Refund

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Hello @FilipH 

Due to nature of this incident, we will help resolve the issue privately.

I've sent you a private Message. Please check and respond to the message.

Regards,
Madhan M

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Re: Auto Renewal Refund

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hi @FilipH 

We are sorry for the inconvenience caused, as per your request we have processed the refund and you will receive the refund in 7-14  business days depending on your bank's policy.

Thanks

Bharani S

View solution in original post

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