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sueu
Level 7
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Message 1 of 6

All Access 2012 - Mountain Lion

Ok - I am confused. After spending time on online chat I was told that I was unable to download the product cause Mountain Lion is not yet supported, most likely in September. But the other Moutain Lion threads seem to say it IS supported. Ok, I am confused and frustrated. I phoned and had customer service extend my account for an additional month to cover the delay but now I don't know what to expect.

In addition, Chrome seemed to have real problems with the McAfee site - I got a server error when trying to download and could not get online chat or telephone support to work. Seems like the browser scripts only work in Safari (at least for me). When I got to Safari, I got a "can't use the app on this version of linix/ubuntu" and was then able to get to online chat.

So does anyone really known when this product will support Mountain Lion and when I might be able to download and install it?

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exbrit
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Message 2 of 6

Re: All Access 2012 - Mountain Lion

Support are correct I believe although I don't use it myself.  I moved this from the Business community because this is a Consumer product.

Technical Support is available free of charge via phone or online chat through the link under Useful Links at the top of this page or maybe Customer Service might know better as they deal with sales.

But either one is the best authority on when it will be supported.

sueu
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Message 3 of 6

Re: All Access 2012 - Mountain Lion

Thank you - I didn't not realize I was in the business forums - it said home and home office at the top. But after the online chat I had today and the follow up with Customer Service phone call, I am not overly anxious to talk to anyone at McAfee until September. Maybe by then I will have cooled off.

Message was edited by: sueu on 8/16/12 4:42:30 PM CDT
exbrit
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Message 4 of 6

Re: All Access 2012 - Mountain Lion

We need a MAC section here but they haven't created it yet.    Hopwfully someone with knowledge will spot this and post.

Re: All Access 2012 - Mountain Lion

Hi,

Support People are correct, McAfee All Access Won’t support Mountain Lion, we haven’t get the information yet when it will be supported, but I will post on this thread once I get the information. Thanks,

sueu
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Message 6 of 6

Re: All Access 2012 - Mountain Lion

Thank you - I will be waiting.