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happyface2ca
Level 7

Activation not doing anything.

I am currently trying to fix my husbands computer.  The other day I plugged his computer into the internet through the cable to check something out.  When I unplugged it the internet would no longer work through the wireless router.  This happened when we first set up the internet in our home and my husband believes we had to go into McAfee and change the settings, because there was something that was blocking the wireless internet connection.  I should say that we can connect to the network there is just no internet connect.  So anyway we went to open McAffee AuniVirus Plus but it would only show up as a blank white screen.  I found on the community the link to download the file that will fix this, and I did this and restart the computer.  Now it says that the computer is at risk and the we need to set up our McAfee software.  I click on setup and a screen pops up that shows "Activing your Product please wait while we connect to McAfee.com"  And the wheel is spinning but it doesn't do anything.  Eventually it disappears but nothing has happened.  Any suggestions on how to fix this problem?  So that we can get the wireless internet to work on his computer again.

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3 Replies
happyface2ca
Level 7

Re: Activation not doing anything.

Also it's on Windows 7

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exbrit
Level 21

Re: Activation not doing anything.

Make sure that operating system is totally up to date (7 SP1 + all subsequent updates), and even if you don't use it as your default browser, ensure thyat Internet Explorer is the latest version (11) and set to its defaults.  The McAfee interface is essentially an IE webpage therefore sensitive to problems with IE.

In this instance I think the best way around this would be to uninstall McAfee via Control Panel > Programs, then run the MCPR cleanup tool and reboot, then reinstall from the online account.

.


Message was edited by: Ex_Brit on 18/12/13 7:56:47 EST PM
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catdaddy
Level 20

Re: Activation not doing anything.

Marking this thread as 'Assumed Answered' and locking it. As it s over 4 years old

Cliff
McAfee Volunteer
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