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Shouhiro
Level 7

Account locked

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I have a little problem or it seems its a BIG Problem. I installed Mcafee total protection 2011. Then i should to activate it, i write the key, then i need to login,but i didn't have an account, so i tried to make a new one, but it doesn't worked and then they locked my account,. So i klicked on the link, a windows was open, i should write my email, they will send me a link to make a new PW, but i never get an email, what is somehow logic, because i don't hae an account, now i can't activate the product! HELP!!! sorry for my bad english.

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exbrit
Level 21

Re: Account locked

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For that email that should have arrived please check your Junk mail or Spam filters to see if it is there.

Otherwise you will have to telephone Customer Service as they deal with all account matters.

I believe you are in Germany, correct me if I am wrong.

http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=CS&pt=1&st=PHONE

Telephone Customer Service

Um mit einem Kundendienstmitarbeiter zu sprechen, rufen Sie
die Nummer 06 966404330 an. Möglicherweise werden Sie nach Ihrer für die
Registrierung verwendeten E-Mail-Adresse und der Bestellnummer gefragt.
Es fallen möglicherweise Telefongebühren an.
Geschätzte Wartezeit: 10-30 Minuten
Betriebszeiten: 09.00-18.00 local, Montag bis Freitag

Message was edited by: Ex_Brit on 05/12/10 8:10:42 CST AM
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5 Replies
exbrit
Level 21

Re: Account locked

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For that email that should have arrived please check your Junk mail or Spam filters to see if it is there.

Otherwise you will have to telephone Customer Service as they deal with all account matters.

I believe you are in Germany, correct me if I am wrong.

http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=CS&pt=1&st=PHONE

Telephone Customer Service

Um mit einem Kundendienstmitarbeiter zu sprechen, rufen Sie
die Nummer 06 966404330 an. Möglicherweise werden Sie nach Ihrer für die
Registrierung verwendeten E-Mail-Adresse und der Bestellnummer gefragt.
Es fallen möglicherweise Telefongebühren an.
Geschätzte Wartezeit: 10-30 Minuten
Betriebszeiten: 09.00-18.00 local, Montag bis Freitag

Message was edited by: Ex_Brit on 05/12/10 8:10:42 CST AM
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Shouhiro
Level 7

Re: Account locked

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No i'm from switzerland and i checked the spam and all, but it never came a email. I tried to search the right number for switzerland, but i didn't found it.

Nachricht geändert durch Shouhiro on 05.12.10 09:56:51 CST
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exbrit
Level 21

Re: Account locked

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If you click that link above you will see a drop-down Country choice menu which includes Switzerland French, German and Italian.

I think they are only open Monday to Friday.

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Shouhiro
Level 7

Re: Account locked

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THank you so much for helping!!! I hope this will work now

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exbrit
Level 21

Re: Account locked

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Good luck!

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