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mrtoy
Level 7

AT&T McAfee upgrade troubles

A few days ago my AT&T/McAfee Internet Security Suite updated itself to a new version (can't find the version number anywhere). Ever since, I cannot access the internet after waking my computer from sleep mode unless I reboot my computer or reboot my DSL modem. Is there a fix?

My system:

HP Desktop

Windows Vista Home Premium SP2

P.S. I tried McAfee's on-line chat support which was useless.

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2 Replies
JaiPrakash
Level 12

AT&T McAfee upgrade troubles

Hi

Follow the below steps to overcome this issue.

Step: 1 - Open Properties window of the Network Adaptor (NVIDIA nForce 10/100/1000… or available network adaptor) from the Device Manager as shown below:

(Navigation to Device Manager: Click Start > Right Click Computer > Select Properties > Select Device Manager on the left pane)

net 1.JPG

Step: 2 – Uncheck the box beside Allow the computer to turn off this device to save poweras shown below:

net 2.JPG

Step: 3 – Change the network adapter advanced settings to below values as shown below & (Wait about 2Mins):

Sleep on disconnect: Enabled
flow control:
Disabled
interrupt moderation:
Disabled
ip checksum offload:
Disabled
jumbo packet: 9014 bytes (this might have no effect for you)
ALL large send offloads:
Disabled
BOTH low power:
Enabled
network address: not present
priority & vlan: priority
Enabled
receive side scaling:
Disabled
speed/duplex settings: auto
ALL TCP & UDP offloads:
Disabled
vlan id: 1
ALL wake ons:
Enabled

net 3.JPG

Step: 4 – Reboot the computer in turn to confirm the resolution status.

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mrtoy
Level 7

AT&T McAfee upgrade troubles

That seems to have worked. In fact, I only needed to do step 2.

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