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9 Hours On Phone & Couldn't Remove Virus

Over the past 3 days I spent a total of 9 hours on the telephone with McAfee trying to remove a virus. The virus makes Google searches redirect to incorrect web sites and causes pop ups.

McAfee couldn't remove the virus.  They refunded my money.

But who pays for my lost 9 hours??

1 Reply
exbrit
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Re: 9 Hours On Phone & Couldn't Remove Virus

I would be thankful that they at least tried and, when unsuccessful, I got my money back. 

If it took 9 hours then I think everyone concerned including yourself deserves at least a medal for perseverence.

If the problem persists then I would run Hijackthis and post its log on one of the following forums for expert (free) advice:

DOWNLOAD  HIJACKTHIS

Do not post the log  here, we can't help!

Post the logs at a specialist Forum:

AUMHA  FORUM

BLEEPING  COMPUTER FORUM

MAJOR GEEKS  FORUM

MALWAREBYTES  FORUM

MALWARE  REMOVAL FORUM

SPYWAREHAMMER  FORUM

SPYWARE  INFO FORUM

WHAT  THE TECH FORUM

Be sure to read all the sticky  announcements/instructions at the top of each malware forum!