Over the past 3 days I spent a total of 9 hours on the telephone with McAfee trying to remove a virus. The virus makes Google searches redirect to incorrect web sites and causes pop ups.
McAfee couldn't remove the virus. They refunded my money.
But who pays for my lost 9 hours??
I would be thankful that they at least tried and, when unsuccessful, I got my money back.
If it took 9 hours then I think everyone concerned including yourself deserves at least a medal for perseverence.
If the problem persists then I would run Hijackthis and post its log on one of the following forums for expert (free) advice:
Do not post the log here, we can't help!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!