This started last weekend when Mcafee notifications popped out saying that my Anti-Virus Real Time Scanning has been turned off. Whenever I click it to On, it would go back into Off.
I then decided to un-install the whole product and tried to install it again. I have done the following:
I have done these three items, and I was able to re-install the software. (Funny though because the installer did not prompt for any product key which was along with the download I got from the official website.) However, the Anti-Virus and Anti-Spyware was left uninstalled by the kit. I tried downloading the feature from my Mcafee Internet Security Application, but keep on getting an "unsuccessfully installed" message. I then downloaded the Virtual Technician to identify the problem. Listed below are the findings of the Virtual Technician:
|Operating System||:||Microsoft Windows 7 Home Premium Edition(Build 7601)|
|Service Pack||:||Service Pack 1.0|
|Internet Explorer Version||:||11.0|
|Internet Explorer Language||:||en-us|
|System Drive Type||:||NTFS|
|Physical Memory Available||:||1294592|
|Physical Memory Total||:||3931376|
|Virtual Memory Available||:||4756876|
|Virtual Memory Total||:||7860892|
|System Architecture||:||Intel64 Family 6 Model 23 Stepping 10Pentium(R) Dual-Core CPU E5400 @ 2.70GHz|
|Date Time||:||03/22/2017 02:32:51|
|Time Zone||:||GMT +08:00|
|Product Name||:||Personal Firewall - McAfee Internet Security|
|Health Check Details|
I saw on one post here about Resetting Defaults of Internet Explorer. I tried to follow through by resetting the default and install the feature again, to no luck, I still get an "Unsucessfully installed."
Hoping that someone could help me with this problem as I am currently have no anti-virus for 3 days now..
Thank you to those who will respond!
Uninstall all McAfee via Control Panel > Programs and Features.
Reboot if asked to.
Run the latest MCPR cleanup tool from here: MCPR
Do the same for any other older A/V's you may have had using their respective cleanup tools.
Do NOT use CCleaner unless you are an expert as it invariably removes more than it should.
Reinstall from your online account
See if that helps.
Hello Sir Peter,
I did the following Steps:
The way I see it, I am going downward in fixing something that's inside my computer's software and is out of Mcafee's scope (but connected) and I'm afraid to do anything else without proper guidance because I might do something that could further worsen the problem. Hoping for further guidance in this, I just really wanted to run Mcafee like how it used to when the whole problem started.
When you run the Command Prompt (CMD) Right click on it and run as a *Administrator*.
As Colleague Ex_Brit mentioned, please refrain from using Ccleaner or any Registry cleaners. As they will cause more irreversible damage than good.
I generally utilize Windows basic *Disk Clean/or McAfee Quick Clean. Even then I elect to make sure the *Registry Items* are not selected.
From your screenshot it looks as though you have to install the latest *Re-distributable*.
Hopefully Selvan will pick up this thread and add his expertise to the discussion.
The pre-install tool isn't necessary now as it's included in the installer but no harm trying it I guess.
Please ensure that Windows is totally up to date before doing everything.
If Selvan is on days off it might be best if you open a case with Technical Support, if you do post the reference number they give you here.
It's free by phone or online chat: Technical Support
BTW rather than run System Restore or the System File Check (SFC), I would try running a chkdsk /r (or chkdsk C: /r) in an Elevated (Admin) Command Prompt.
Disk read errors can be a cause for software failure, especially antivirus suites.
What operating system are you using?
, will be trying out the chkdsk you mentioned via safe mode.. I'm currently moving all of my existing files into an external storage in case something happens.. Here is the basic information of my OS/computer.