Update: In 2014 McAfee renamed Endpoint Encryption for PC (EEPC) to McAfee Drive Encryption (MDE). These instructions are valid for both versions.
Out Of Band User Management is a new feature in EEPC v7. It is one of the three new Out Of Band management features that are available if you have Intel vPro hardware and McAfee Deep Command in place. The idea of user management is to allow helpdesk administrators solve EEPC user issues (e.g. forgotten passwords) without need to use the challenge/response process. Using the network stack provided by Intel vPro and McAfee Deep Command allows us to transfer keys over the network, instead of transmitting them verbally. This is a major time saver. Traditional challenge/response helpdesk calls took about 25 minutes, and now we can do those same operations in about 2 minutes - that's more than a 10X reduction!
The main benefit of Out Of Band User Management is that it eliminates the need to do the challenge/response process.
|All Previous Versions||EEPC v7|
Currently Out Of Band User Management consists of one feature, and that is the ability to reset a user's password. When this feature is used, the user's token is reset to the value that the administrator enters in ePO. If the policy is set to not require a default password, then the user will not have to enter this password. Instead, they will simply see a screen that asks them to enter a new password, and then confirm that password in a second password entry field. The important thing to note here is that the process of entering challenge/response codes is gone. Instead, the administrator simply creates a new password in ePO and then we use the network stack provided by Intel vPro and McAfee Deep Command to send that new value to the system.
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