Showing results for 
Search instead for 
Did you mean: 

Photoshop installation blocked

I am trying to install Photoshop but McAfee blocks it. I get the attached message. I contacted the vendor and they said I have to uninstall McAfee in order to install the software. I do not wish to do this. 

Is this blocked file a genuine virus or is  the vendor correct that McAfee has inappropriately blocked it?

2 Replies
Level 9
Report Inappropriate Content
Message 2 of 3

Re: Photoshop installation blocked

You do not need to uninstall it. You need to disable it because it will try to block every executable contained in the folder and the last time I checked it was just about 26. This goes for any adobe product including Dreamweaver, Creative Cloud, and several others. The signature changes with each install and there is not way to create and exception by wildcarding because there are extremely too many folders changing. The wildcard would end up at the root of the c drive. I made it to 5 or 6 exceptions before just temporarily disabling it.

Re: Photoshop installation blocked

In the end I decided that I did not trust the source of the software, and others had suggested the site was a scam (price too good to be true), so I cancelled the purchase and got my money back.


Thanks for your help anyway.

Get Started in the Community
Welcome to the community. Here are 5 ways to ask questions, share helpful tips, and discover solutions.

  • Search for answers.
  • Pick a forum and ask a question.
  • Be verbose.
  • Help others and share solutions.
  • Leave a kudos for helpful posts.
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community