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brenel
Level 7

LinuxShield 1.5.1 Product Update Fails

Hi,

I’ve successfully installed LinuxShield-1.5.1-267-eval.x86_64.tar and LinuxShield-1.5.1-267-eval.i386.tar on three RHEL 5.3 test servers (2/32bit, 1/64bit).

There were no issues during the install; however Product Update fails on one 32-bit server. I’m doing updates in standalone mode from the LS Web administrator (..not EPO). These are setup as vanilla servers with firewall services(iptables/ip6tables) disabled. All servers are connected to the same vlan network which rules out a dmz firewall block since the other two can receive updates.

I suspect that some internal service is not allowing updates to complete on the this server.

Does anyone know what internal service might be blocking mcafee product updates from working on a RHEL 5 server?

Thanks,

Brian

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4 Replies

Re: LinuxShield 1.5.1 Product Update Fails

Hi, Brian.

Upload your update script, please. I think I saw something alike these days.

Regards,

Diego

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brenel
Level 7

Re: LinuxShield 1.5.1 Product Update Fails

Hi Diego,

Thanks for your reply.

I think the update script that you've requested should be /opt/NAI/LinuxShield/bin/nails-update

(see attached screenshot - same on all servers)

But I'm not seeing it there.

locate and find - turns up nothing. Any ideas?

Thanks,

Brian

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SamSwift
Level 12

Re: LinuxShield 1.5.1 Product Update Fails

moving thread to corporate support area....

Sam

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dries
Level 7

Re: LinuxShield 1.5.1 Product Update Fails

Based on the issue description, I recommend opening a Service Request (SR) with Support so an agent can be assigned to investigate and find a resolution

--- david

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