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Error while downloading catalog.z

Hi ,
While downloading the dat from the repsoitory , i am getting the error , error while downloading catalog.z in 10 pcs . But some of the machines are updating correctly from the same repository . Even i cleaned the repository and replicated it from the master . Please find the log below in one of the affected PC . We are using VSE 8.5i, agent 4.0.0.1345, EPo server 4.0.

Saturday, April 04, 2009 12:58:16 PM Info Agent Agent wakeup call received
Saturday, April 04, 2009 12:58:16 PM Info Agent Agent wakeup call for FULL PROPS received
Saturday, April 04, 2009 12:58:16 PM Info Agent Agent started performing ASCI
Saturday, April 04, 2009 12:58:16 PM Info Management Collecting Properties
Saturday, April 04, 2009 12:58:27 PM Info Agent Agent is looking for events to upload
Saturday, April 04, 2009 12:58:27 PM Info Agent Agent communication session started
Saturday, April 04, 2009 12:58:27 PM Info Agent Agent is sending FULL PROPS package ePO server
Saturday, April 04, 2009 12:58:27 PM Info Agent Agent is connecting to ePO server
Saturday, April 04, 2009 12:58:29 PM Info Agent No package received from ePO Server
Saturday, April 04, 2009 12:58:29 PM Info Agent Agent communication session closed
Saturday, April 04, 2009 12:58:31 PM Info Agent Agent Started Enforcing policies
Saturday, April 04, 2009 12:58:31 PM Info Management Enforcing Policies for VIRUSCAN8600
Saturday, April 04, 2009 12:58:38 PM Info Management Enforcing Policies for EPOAGENT3000META
Saturday, April 04, 2009 12:58:39 PM Info Management Enforcing Policies for EPOAGENT3000
Saturday, April 04, 2009 12:58:39 PM Info Management Enforcing Policies for McAfee Agent
Saturday, April 04, 2009 12:58:40 PM Info Scheduler Added a new task VSE 8.5 Deployment to Scheduler's task list
Saturday, April 04, 2009 12:58:41 PM Info Scheduler Added a new task VSE 8.5 antispyware to Scheduler's task list
Saturday, April 04, 2009 12:58:41 PM Info Scheduler Scheduler: Invoking task [VSE 8.5 antispyware]...
Saturday, April 04, 2009 12:58:41 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Saturday, April 04, 2009 12:58:42 PM Info Agent Agent finished Enforcing policies
Saturday, April 04, 2009 12:58:42 PM Info Agent Next policy enforcement in 31 minutes
Saturday, April 04, 2009 12:58:43 PM Info Updater Checking update packages from repository FTPLON.
Saturday, April 04, 2009 12:58:44 PM Info Updater Initializing update...
Saturday, April 04, 2009 12:58:44 PM Info Updater Downloading catalog.z.
Saturday, April 04, 2009 12:58:44 PM Info Updater Error occurred while downloading catalog.z.
Saturday, April 04, 2009 12:58:44 PM Info Scheduler Scheduler: Invoking task [VSE 8.5 Deployment]...
Saturday, April 04, 2009 12:58:45 PM Info Updater Checking update packages from repository FTPLON.
Saturday, April 04, 2009 12:58:45 PM Info Updater Initializing update...
Saturday, April 04, 2009 12:58:45 PM Info Updater Downloading catalog.z.
Saturday, April 04, 2009 12:58:45 PM Info Updater Error occurred while downloading catalog.z.
Saturday, April 04, 2009 12:58:45 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Saturday, April 04, 2009 12:58:46 PM Info Updater Checking update packages from repository FTPLON.
Saturday, April 04, 2009 12:58:47 PM Info Updater Initializing update...
Saturday, April 04, 2009 12:58:47 PM Info Updater Downloading catalog.z.
Saturday, April 04, 2009 12:58:47 PM Info Updater Error occurred while downloading catalog.z.
Saturday, April 04, 2009 1:00:00 PM Info Scheduler Scheduler: Invoking task [DATUpdate-Corp]...
Saturday, April 04, 2009 1:00:00 PM Info Scheduler Next time(local) of task DATUpdate-Corp: 04 April 2009 13:30:00
Saturday, April 04, 2009 1:00:01 PM Info Updater Checking update packages from repository FTPLON.
Saturday, April 04, 2009 1:00:01 PM Info Updater Initializing update...
Saturday, April 04, 2009 1:00:01 PM Info Updater Downloading catalog.z.
Saturday, April 04, 2009 1:00:01 PM Info Updater Error occurred while downloading catalog.z.
Saturday, April 04, 2009 1:00:01 PM Info Updater Update Finished
Saturday, April 04, 2009 1:03:27 PM Info Agent Agent is looking for events to upload
Saturday, April 04, 2009 1:04:22 PM Info Agent Agent wakeup call received
Saturday, April 04, 2009 1:04:22 PM Info Agent Agent wakeup call for FULL PROPS received
Saturday, April 04, 2009 1:04:22 PM Info Agent Agent started performing ASCI
Saturday, April 04, 2009 1:04:23 PM Info Management Collecting Properties
Saturday, April 04, 2009 1:04:32 PM Info Agent Agent is looking for events to upload
Saturday, April 04, 2009 1:04:33 PM Info Agent Agent communication session started
Saturday, April 04, 2009 1:04:33 PM Info Agent Agent is sending FULL PROPS package ePO server
Saturday, April 04, 2009 1:04:33 PM Info Agent Agent is connecting to ePO server
Saturday, April 04, 2009 1:04:34 PM Info Agent No package received from ePO Server
Saturday, April 04, 2009 1:04:34 PM Info Agent Agent communication session closed
Saturday, April 04, 2009 1:08:50 PM Info Agent Agent wakeup call received
Saturday, April 04, 2009 1:08:50 PM Info Agent Agent wakeup call for FULL PROPS received
Saturday, April 04, 2009 1:08:50 PM Info Agent Agent started performing ASCI
Saturday, April 04, 2009 1:08:50 PM Info Management Collecting Properties
Saturday, April 04, 2009 1:09:00 PM Info Agent Agent is looking for events to upload
Saturday, April 04, 2009 1:09:00 PM Info Agent Agent communication session started
Saturday, April 04, 2009 1:09:00 PM Info Agent Agent is sending FULL PROPS package ePO server
Saturday, April 04, 2009 1:09:00 PM Info Agent Agent is connecting to ePO server
Saturday, April 04, 2009 1:09:02 PM Info Agent No package received from ePO Server
Saturday, April 04, 2009 1:09:02 PM Info Agent Agent communication session closed
32 Replies
ulyses31
Level 16
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Message 2 of 33

RE: Error while downloading catalog.z

TRy to apply a superdat and then see if you still have problems with pkgcatalog.z, perhaps it's only a corrupt file
VirHunt
Level 7
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Message 3 of 33

error downloading catalog.z, too

We experience the same problem here since a scheduled rollout of ePO Agent 4.0.0. 1435 (Patch 1) via Wake-On-Lan.

A large number of clients fail to download the catalog.z file from some of the repositories whereas others can download the file and are updating normally as expected.

Versions in use:

McAfee Agent 4.0.0 1345, Virusscan 8.5i Patch 6 and 7, ePO Server 3.6.1.255 .

Tried SuperDAT as well as re-installing Virusscan. What seems to help is granting the local user local administrator rights (?!?) - what is not an option for the production environment, of course.

Any known issue with the new script engine, ipcchannel implementation or user rights ?

Thanks for any Input,
VirHunt
VirHunt
Level 7
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Message 4 of 33

Mcafee Agent 4.0 Patch 2 seems to help

Hi again,

we were able to test the Patch 2 version of the McAfee Agent (1421).

It seems from our first tests, that the problem is fixed with it.

Unfortunately it is still in it's field test phase.

If you don't participate in that test, you may contact McAfee to supply the new agent version to you.

Regards,
VirHunt
VirHunt
Level 7
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Message 5 of 33

McAfee Agent 4.0.0 1421 (Patch 2 ) available

Hi,

McAfee Agent Patch 2 is now (since yesterday, 7th of april) available for download in the my Downloads section of the McAfee web site.


Regards,
VirHunt
klemenm
Level 7
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Message 6 of 33

Same issue

We were having this issue, and have download patch 2. It seemed to cure the issues with Vista machines, but now all of our other clients (XP and 2003 servers) are receiving this now.

If we point the clients to the master epo repo, then it works correctly. We have tried to delete the contents of one of our repos, and did a full replication, but the issue remains.

Looks like it resolved one issue, but is causing another.

I have a case open with Tech Support, and hopefully they can point us in the right directions.
VirHunt
Level 7
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Message 7 of 33

Patch 2 resolved the issue here for Windows XP

Hi,

we are using Windows XP clients here (> 10.000, still on SP2 though).

On these clients the Patch resolved the issue.

If McAfee Support finds the reason for your XP clients not updating, please post it here.

Thanks!

Regards,
VirHunt

RE: Same issue



We too have the EXACT sae issue. XP and 2003 stopped working, redoing a full replication does not resolve it.
eobiont
Level 7
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Message 9 of 33

RE: Same issue

Same problem here.

Clients are XP SP3, Agent is 4.0 (1421/patch2)

We have had this problem for more than 1 month. Support said it is fixed in Patch 2 but it is not. I have also rebuilt the distributed repository and continue to have the problem

Is evryone with the problem sharing the repository via UNC? We are.
I am thinking of switching to FTP or HTTP and see if it works any better.

My non compliant machines are really ratcheting up.

RE: Same issue

We have the same issue since applying Agent 4.0 Patch 2. I have a case open with McAfee Support. Will let you know when they get back to me.
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