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Majidkhan
Level 8
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Message 1 of 3
‎07-26-2019 03:44 AM

uninstall Solidcore

Hi,

 

Im trying to uninstall Solidcore from a win7 machine, it does not show up in ePO, however i could see that  product 8.2.1 listed in control panel. I tried manually uninstalling it says the service is not started. Checked the services are running. Also tried removal tool and it does not work.

As per https://kc.mcafee.com/corporate/index?page=content&id=KB89639&actp=null&viewlocale=en_US&locale=en_U...

it does not show me customSD , please suggest 

1. Start the Windows Registry Editor (regedit).
2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\CUSTOMSD.
3. Remove or rename HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\CUSTOMSD.
4. Restart the client.
5. Restart the Solidifier service.

 

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BenEllis
McAfee Employee
McAfee Employee
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Message 2 of 3
‎07-29-2019 08:18 AM

Re: uninstall Solidcore

you could login to the portal and get the Endpoint Removal tool. Then select application control on the list.

 

McAfee Support

Benjamin Ellis

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BenEllis
McAfee Employee
McAfee Employee
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Message 3 of 3
‎07-29-2019 08:19 AM

Re: uninstall Solidcore

you probably have to select application and change control on the EPR gui at this point not auto detect.


If you are still having issues please copy and paste your EPR log or open a case. 

McAfee Support

Benjamin Ellis

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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