cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

uninstall Solidcore

Hi,

 

Im trying to uninstall Solidcore from a win7 machine, it does not show up in ePO, however i could see that  product 8.2.1 listed in control panel. I tried manually uninstalling it says the service is not started. Checked the services are running. Also tried removal tool and it does not work.

As per https://kc.mcafee.com/corporate/index?page=content&id=KB89639&actp=null&viewlocale=en_US&locale=en_U...

it does not show me customSD , please suggest 

1. Start the Windows Registry Editor (regedit).
2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\CUSTOMSD.
3. Remove or rename HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\CUSTOMSD.
4. Restart the client.
5. Restart the Solidifier service.

 

2 Replies
McAfee Employee BEllis
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: uninstall Solidcore

you could login to the portal and get the Endpoint Removal tool. Then select application control on the list.

 

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee BEllis
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: uninstall Solidcore

you probably have to select application and change control on the EPR gui at this point not auto detect.


If you are still having issues please copy and paste your EPR log or open a case. 

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community