cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 1 of 5

Uninstall Applications while in Enable mode

Jump to solution

I'm trying to uninstall GoTo Meeting which has been solidified and is on the whitelist.  Now, I want to uninstall it.  The first time I tried, it created two events and I added those events to the rule.  I tried to run it again and it still failed but then i had a ton of events.  do I need to create a rule for each file?  if not, what do I need to do to allow the application to be uninstalled?

1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Uninstall Applications while in Enable mode

Jump to solution

So one make add the installer to your policy.. (might have to make it an updater)

2. Test in update mode.

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

4 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: Uninstall Applications while in Enable mode

Jump to solution

Does your features have Pkg-ctrl uninstall enabled? Have you defined the installer as an updater? Do you trust the cert? Does it work in update mode? 

 

https://docs.mcafee.com/bundle/application-control-8.3.x-product-guide-windows/page/GUID-ACC42FF0-89...

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 5

Re: Uninstall Applications while in Enable mode

Jump to solution

Package control, I think, is set correctly:

    
Package Control #
         
Bypass Package Control --  not checked
         
Allow Uninstallation -- checked

 

No.  The installer is not an updater.

No.  We did not trust the cert.

No.  We have not put the machine in 'update mode'.

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Uninstall Applications while in Enable mode

Jump to solution

So one make add the installer to your policy.. (might have to make it an updater)

2. Test in update mode.

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 5

Re: Uninstall Applications while in Enable mode

Jump to solution

I don't know that I can test it now, unfortunately.  It appears that after I made the rule last time, it allowed some of the uninstall to complete.  Now, I have an application in add/remove programs that is listed as installed but cannot be uninstalled because it can't find the executable.

Couple of questions, though, so I can try to understand what is going on.

  • So just having it allowed to be uninstalled isn't enough?
  • Will this need to be done for each software package? 
  • Will the machine need to be put into update mode each time we want to uninstall software?
  • We use altiris to install software.  If we created an uninstall package that was launched by the system, would that work?

 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community