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User16096767
Level 12
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Message 1 of 3
‎11-06-2018 12:37 PM

Unable to end Observe Mode

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Hi,

I am unable to end Observe Mode. It shows "Solidfy the system volum first" Do we need to run a command manually on the client to start solidfying? the system has 3 drives, one is already solidified, the other two have not yet solidfy. Its been showing with this status for a week now.

 

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gnautiya
McAfee Employee
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Message 3 of 3
‎12-18-2018 08:38 PM

Re: Unable to end Observe Mode

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This is because the product is designed not to allow entering to "enable" i.e. "activated" mode without having the whitelist (inventoyr+policies) in place.

So the message "solidify the volume first" means, create the inventiry first and then enter to enable mode.

This can be done by using command specified by my frined in last comment.

 

Regards

Garima

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BenEllis
McAfee Employee
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Message 2 of 3
‎12-13-2018 02:31 PM

Re: Unable to end Observe Mode

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You can run "sadmin so <drive letter>" example: "sadmin so c:" this will start solidification on the drive. But do you have a gatherinfo from the machine in question?

McAfee Support

Benjamin Ellis

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gnautiya
McAfee Employee
McAfee Employee
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Message 3 of 3
‎12-18-2018 08:38 PM

Re: Unable to end Observe Mode

Jump to solution

This is because the product is designed not to allow entering to "enable" i.e. "activated" mode without having the whitelist (inventoyr+policies) in place.

So the message "solidify the volume first" means, create the inventiry first and then enter to enable mode.

This can be done by using command specified by my frined in last comment.

 

Regards

Garima

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

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