cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
User16096767
User16096767
Level 9
Report Inappropriate Content
Message 1 of 3
‎11-06-2018 12:37 PM

Unable to end Observe Mode

Jump to solution

Hi,

I am unable to end Observe Mode. It shows "Solidfy the system volum first" Do we need to run a command manually on the client to start solidfying? the system has 3 drives, one is already solidified, the other two have not yet solidfy. Its been showing with this status for a week now.

 

0 Kudos
Reply
1 Solution

Accepted Solutions
gnautiya
McAfee Employee gnautiya
McAfee Employee
Report Inappropriate Content
Message 3 of 3
‎12-18-2018 08:38 PM

Re: Unable to end Observe Mode

Jump to solution

This is because the product is designed not to allow entering to "enable" i.e. "activated" mode without having the whitelist (inventoyr+policies) in place.

So the message "solidify the volume first" means, create the inventiry first and then enter to enable mode.

This can be done by using command specified by my frined in last comment.

 

Regards

Garima

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
Reply
2 Replies
BEllis
McAfee Employee BEllis
McAfee Employee
Report Inappropriate Content
Message 2 of 3
‎12-13-2018 02:31 PM

Re: Unable to end Observe Mode

Jump to solution

You can run "sadmin so <drive letter>" example: "sadmin so c:" this will start solidification on the drive. But do you have a gatherinfo from the machine in question?

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

0 Kudos
Reply
gnautiya
McAfee Employee gnautiya
McAfee Employee
Report Inappropriate Content
Message 3 of 3
‎12-18-2018 08:38 PM

Re: Unable to end Observe Mode

Jump to solution

This is because the product is designed not to allow entering to "enable" i.e. "activated" mode without having the whitelist (inventoyr+policies) in place.

So the message "solidify the volume first" means, create the inventiry first and then enter to enable mode.

This can be done by using command specified by my frined in last comment.

 

Regards

Garima

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
Reply
ePO Support Center Plug-in
Check out the new ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.