cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to communicate with the McAfee GTI server. File reputation will not be available.

Jump to solution

Hello,

We have encountered the following error with Application Control 6.2 and 7.0 where the GTI cloud server is not available and GTI reputation for inventory cannot be populated.

During the deployment and install of MAC 6.2, it has created an automated entry in the ePO > Registered Servers > McAfee GTI Server. All the settings are automatic and nothing has been changed.

We didn't bother to check back then if the connection to the GTI was okay or not and we have issues now where the inventory from the endpoints is collected, but nothing is populated in the Application Control > Inventory list.

In the MAC Options policy > Reputation tab it is set to collect reputation from GTI cloud, but it does not work as expected.

Is MAC 6.2/7.0 no longer supported for GTI reputation and why is our Inventory list not populated correctly??

Please assist!

Emilio

1 Solution

Accepted Solutions
Reliable Contributor Troja
Reliable Contributor
Report Inappropriate Content
Message 2 of 4

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

Jump to solution

Hi, you have to update the Solidcore Certificates in the EPO regisrered server settings.

Enclosed the info from the SNS newsletter.

The SSL certificate for the McAfee GTI Server used by McAfee Application Control is expiring soon. When the certificate expires it will impact communication with the GTI Server.
  A new certificate will be implemented on April 27 between 16:30 - 17:30 UTC (Coordinated Universal Time). This update will suspend communication between Application Control 6.x / 7.x and the GTI Server.
  For steps to install the new certificate using ePolicy Orchestrator, see KB86992: http://kc.mcafee.com/corporate/index?page=content&id=KB86992.

Hope this helps,

Cheers

3 Replies
Reliable Contributor Troja
Reliable Contributor
Report Inappropriate Content
Message 2 of 4

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

Jump to solution

Hi, you have to update the Solidcore Certificates in the EPO regisrered server settings.

Enclosed the info from the SNS newsletter.

The SSL certificate for the McAfee GTI Server used by McAfee Application Control is expiring soon. When the certificate expires it will impact communication with the GTI Server.
  A new certificate will be implemented on April 27 between 16:30 - 17:30 UTC (Coordinated Universal Time). This update will suspend communication between Application Control 6.x / 7.x and the GTI Server.
  For steps to install the new certificate using ePolicy Orchestrator, see KB86992: http://kc.mcafee.com/corporate/index?page=content&id=KB86992.

Hope this helps,

Cheers

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

Jump to solution

Hello Troja,

Thank you for the fast response, this resolved the GTI server connectivity.

We will check now if the Inventory is properly populated.

Cheers!

Emilio

Reliable Contributor Troja
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

Jump to solution

Hi,

the inventory will also be fine after changing the certificates 😉

Cheers

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community