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shady_style
Level 8

Unable to communicate with the McAfee GTI server. File reputation will not be available.

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Hello,

We have encountered the following error with Application Control 6.2 and 7.0 where the GTI cloud server is not available and GTI reputation for inventory cannot be populated.

During the deployment and install of MAC 6.2, it has created an automated entry in the ePO > Registered Servers > McAfee GTI Server. All the settings are automatic and nothing has been changed.

We didn't bother to check back then if the connection to the GTI was okay or not and we have issues now where the inventory from the endpoints is collected, but nothing is populated in the Application Control > Inventory list.

In the MAC Options policy > Reputation tab it is set to collect reputation from GTI cloud, but it does not work as expected.

Is MAC 6.2/7.0 no longer supported for GTI reputation and why is our Inventory list not populated correctly??

Please assist!

Emilio

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1 Solution

Accepted Solutions
Troja
Level 14

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

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Hi, you have to update the Solidcore Certificates in the EPO regisrered server settings.

Enclosed the info from the SNS newsletter.

The SSL certificate for the McAfee GTI Server used by McAfee Application Control is expiring soon. When the certificate expires it will impact communication with the GTI Server.
  A new certificate will be implemented on April 27 between 16:30 - 17:30 UTC (Coordinated Universal Time). This update will suspend communication between Application Control 6.x / 7.x and the GTI Server.
  For steps to install the new certificate using ePolicy Orchestrator, see KB86992: http://kc.mcafee.com/corporate/index?page=content&id=KB86992.

Hope this helps,

Cheers

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3 Replies
Troja
Level 14

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

Jump to solution

Hi, you have to update the Solidcore Certificates in the EPO regisrered server settings.

Enclosed the info from the SNS newsletter.

The SSL certificate for the McAfee GTI Server used by McAfee Application Control is expiring soon. When the certificate expires it will impact communication with the GTI Server.
  A new certificate will be implemented on April 27 between 16:30 - 17:30 UTC (Coordinated Universal Time). This update will suspend communication between Application Control 6.x / 7.x and the GTI Server.
  For steps to install the new certificate using ePolicy Orchestrator, see KB86992: http://kc.mcafee.com/corporate/index?page=content&id=KB86992.

Hope this helps,

Cheers

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shady_style
Level 8

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

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Hello Troja,

Thank you for the fast response, this resolved the GTI server connectivity.

We will check now if the Inventory is properly populated.

Cheers!

Emilio

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Troja
Level 14

Re: Unable to communicate with the McAfee GTI server. File reputation will not be available.

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Hi,

the inventory will also be fine after changing the certificates ;-)

Cheers

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