cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tucker84
Level 10
Report Inappropriate Content
Message 1 of 2

Unable to Make changes

We have Solidcore installed on a device with the McAfee Agent. It looks like during an update to 8.3.1 the Solidcore product did not come back online as expected. After having a local user investigate they were unable to issue local commands due to the Solidcore service being unavailable. They verified the service was down and could not start it because the file was missing. User browsed to the location of the Solidcore service executable and located the file. It is in place. They attempted to start manually with no luck. Unable to remove Solidcore because it says that the product is running and needs to be disabled first. Agent: 5.6.6 Solidcore: 8.2.1
1 Reply
Pravas
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Unable to Make changes

Hi @tucker84 ,

We can disable solidcore in safe mode and then try reinstalling in normal mode.

Please find instructions to disable solidcore in link below

https://kc.mcafee.com/corporate/index?page=content&id=KB85958

Thanks

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community